Business Solutions Analyst

Position Description

The responsibilities of a Business Solutions Analyst include conducting business systems analysis and employing analytical methods to plan, design, and implement improved business information systems and processes that meet the specific requirements of customer organizations. The analyst performs needs analyses to identify opportunities for enhancing or introducing new business process solutions. They also engage in business process reengineering, feasibility studies, and trade‑off analyses.

Acting as a liaison between internal and external customers, they collaborate with them to identify, refine, and specify functional requirements, which are then translated into technical specifications. The analyst develops comprehensive functional and systems requirements and specifications, prepares business cases for IT solutions, defines systems scope and objectives, and estimates costs for new or modified systems. Ensuring the integration of various system components such as policies, procedures, training material, databases, software, and hardware, they conduct performance and reliability testing for new solutions.

Additionally, the analyst plays a role in planning and participating in system implementation, providing post‑implementation support, and upholding strict adherence to information security and assurance policies, principles, and practices throughout the systems analysis process.

The Business Solutions Analyst will possess knowledge and experience in structured analysis principles and methods; systems analysis and analytical principles, concepts, techniques and methods, including cost‑benefit analysis methods; basic IT architecture and technical documentation methods; systems design tools, methods and techniques, including automated systems analysis and design tools sufficient to develop requirements and specifications for systems that meet business requirements; systems design standards, policies and authorized approaches sufficient to assist in identifying and specifying business requirements for new or enhanced systems and develop basic system specifications;

system design precedents or alternative approaches sufficient to advise on the merits of proposed systems development projects; business processes, workflows and operations of customer organizations sufficient to apply a structured systems analysis approach to the design and development of new or enhanced applications; business process engineering concepts and methods sufficient to lead/conduct studies designed to identify potential improvements in the way IT is applied to key business functions;

life cycle management concepts; internet and new IT technologies; and speak and write effectively and prepare effective reports.

This classification must have a minimum of five (5) years of experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in business systems analysis and design.

This classification requires the possession of a bachelor’s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.