Business Analyst

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

We are seeking a highly motivated Business Analyst to support mortgage operations, system enhancements, workflow automation, and regulatory compliance initiatives within a fast-paced banking environment. This role serves as a key liaison between business users, operations teams, compliance, IT, and third-party vendors to deliver scalable solutions that improve efficiency, accuracy, customer experience, and operational controls. The ideal candidate will have experience with mortgage lending systems, business process analysis, workflow automation, reporting, and user support.

Experience with loan origination systems such as ICE Encompass is strongly preferred.

• Gather, analyze, and document business requirements for system enhancements,workflow changes, and operational initiatives.
• Partner with mortgage operations, underwriting, funding, compliance, secondary marketing, servicing, and IT teams to identify process improvement opportunities.
• Translate business needs into functional specifications, process flows, businessrules, and testing scenarios.
• Evaluate operational inefficiencies and recommend automation or workflow optimization solutions.
• Support implementation of workflow automation, system integrations, and digital transformation initiatives.

• Support and maintain mortgage lending platforms including ICE Encompass Desktop/Web environments.
  • Configure and maintain:
  • Business rules
  • Input forms
  • Milestones
  • Custom fields
  • Workflow automation
  • Notifications
  • Reporting logic
  • Coordinate quarterly system releases, regression testing, and production deployments.
  • Troubleshoot system issues and provide timely support to end users.
  • Work with vendors and internal technology teams to resolve system defects and enhancement requests.

• Develop operational reports, dashboards, and KPI metrics using SQL, reportingtools, or business intelligence platforms.
• Analyze loan pipeline trends, SLA performance, operational bottlenecks, and exception reporting.
• Assist management with executive reporting and operational analytics.
• Validate data integrity and support audit or compliance review requests.

• Support implementation of regulatory and compliance changes affecting mortgage operations.
• Assist with HMDA, disclosures, audit remediation, and policy-driven system updates.
• Ensure system configurations align with internal controls, risk appetite, and operational procedures.
• Maintain documentation for system changes, testing evidence, and production releases.

• Perform user acceptance testing (UAT), regression testing, and validation of newsystem functionality.
• Create and maintain test plans, test scripts, and implementation documentation.
• Participate in project planning meetings and coordinate cross-functional implementation activities.
• Monitor project timelines, deliverables, and post-production support activities.
• Perform other duties as assigned.

• Bachelor's degree in Business, Finance, Information Systems, Computer Science,or related field.
• 3+ years of Business Analyst experience within mortgage banking, financial services, or lending operations.
• Strong understanding of mortgage lending processes and lifecycle.
• Experience writing business…