Medical Interpreter I

SUMMARY

APHCV expects all Clinic Operations (CO) Staff to be a part of the revenue cycle process that contributes to the optimization of capturing, management and collection of patient service revenue.

As APHCV is in the business to serve patients APHCV is committed to the prevention of patient centric care at all level, from the CO Call Center Operator, Front Office and Medical Interpreters (and beyond). This position helps facilitate successful delivery of services to linguistically diverse patient consumers by providing interpretation for medical services and non medical services such as enrollment and other benefit programs.

APHCV expects all employees to respond and participate to emergency situation per emergency policies and procedures and follow APHCV policies and procedures.

APHCV is a tobacco free organization.

Patient Support Service:

• Provide intake and assist in financial screening and Health History intake for limited English proficient patients.
• Provide interpretation at various points of patient interaction to support clinic operations such as scheduled patient visits with providers and patients.
• Call patients 2 days before their appointment to remind them of their appointment.
• Provide either interpretation or instruction at classes for patients on various health topics.
• Retrieve telephone messages and contact patients in a timely manner in response to voicemails left by patients.
• Contact and follow up with patients who no-showed for their medical appointment(s) in accordance with the “No Show Follow Up” procedure. Document such patient contact in EPM or EHR (Telephone Template).
• Forward patient’s concern and feedback to appropriate personal within APHCV for resolution and optimization of clinic efficiency.
• Work with clinic operation and medical staff to facilitate efficient patient flow.
• Participate in data collection and verify advanced access data as a special project as well as regular day to day activity.
• Assist with data collection for clinic performance measures.
• Call patients with abnormal lab results, etc (tasked by triage nurse, providers, and etc.). Document such calls made in NG EHR (Telephone Template).
• Schedule future appointments, reschedule or cancel appointments when necessary.
• Submit quality of care and productivity reports to Supervisor, if any.
• Task triage nurses and referral nurses and also respond to the various tasks accordingly.
• Change and update primary care providers for patients according to the assignment.
• Create and deactivate the alert in NG EPM.
• Performs other duties as assigned by supervisor/Clinic Operations Manager.

Translation:

• Translate vital documents (clinic documents, outreach materials, health education materials and etc.) in timely manner.
• Perform back translation or proofread the translation to evaluate the accuracy of translation
• Type set or coordinates with other staff to type set the translated material.

Professional development/others:

• Attend APHCV staff meeting, clinic staff meeting, and other meetings as assigned by supervisor.
• Attend trainings as assigned by supervisor/clinic operations manager.
• Communicate training needs to supervisor/clinic operations manager.
• Participate in agency wide event
• Attend a continuing education class for furthering and keeping abreast in the medical interpretation field.

• Mantains professional and excellent customer service demeanor at all times with patients caregivers, and other staff.
• Works as a team player and be willing to assist co-workers in other duties within his/her capabilities, to aid the clinic team in providing good efficient patient care.
• Facilitate patient flow by working effectively and efficiently.
• Maintain open communication with other clinic staff.

Minimum Requirements:

Humans Resource Requirements:

• Legal authorization to work in the United States.
• Completion of APHCV Health Assessment Form.
• Completion of DOJ background check.

Qualifications:

• High school diploma and 1 year minimum of substantial volunteer or working experience in the targeted community.
• 1 year interpretation/translation experience.
• A certificate of language interpreting in English and…