Collections Specialist

Collections Specialist

Location: Hybrid (El Paso, TX)

Pay: $17.50 per hour

Schedule: 8-hour shift between 6:30am–6:00pm, Monday–Friday

Position Type: Temp-to-Hire

Are you skilled at providing excellent customer service in an office setting? Kelly Services is hiring a motivated Collections Specialist for our team in El Paso, TX! In this role, you’ll focus on Accounts Receivable and B2B collections — calling business clients to collect on past‑due invoices while ensuring every interaction is professional and service‑oriented.

• Handle inbound and outbound calls and emails with clients regarding past‑due accounts, billing questions, and account reconciliation
• Proactively contact business clients to collect on overdue invoices (B2B collections)
• Update payment statuses, post confirmations from cash operations, and address invoice disputes
• Research and resolve accounts receivable issues, working closely with clients and internal teams
• Monitor aged/open items on accounts and assist with reconciliation processes
• Provide world‑class customer service to maintain positive client relationships and support client retention
• Prepare and distribute client reports, data files, and correspondence as needed
• Work with banks and other parties to resolve payment issues
• Meet or exceed call center performance metrics
• Perform other duties as assigned

• 1+ year of customer service experience, ideally in an office or call center environment
• Experience with accounts receivable or B2B collections (calling clients to collect on past‑due invoices)
• Proficiency in Microsoft Office, especially Excel
• Strong professional communication skills
• Excellent organizational skills and attention to detail

Kelly may use AI‑powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.