Clerk Support Accounts Specialist

A Brief Overview

Reporting to the Senior Support Accounts Specialist, the Clerk Support Accounts Specialist is responsible for maintaining the accounting systems in conformance with generally accepted accounting principles. This role completes bank deposit batches and other transactions on a timely basis to meet all deadlines. This position monitors payables and weekly check runs, manages all accounting-related tasks, and provides accounting support for property management administration.

This position maintains knowledge of regulatory and company policies and procedures related to accounting systems.

• Ensures that any issues with resident ledgers or payments are promptly investigated and resolved.
• Initiates the start, stop, and all updates for residents paying by military allotment promptly.
• Ensures that security deposits and rent over payments are refunded promptly.
• Completes NSF transactions and ledger adjustments as identified.
• Reviews all move-out files, move-out charges, and completes all deposit accounting once the property has moved the resident out in the property management system.
• Provides ongoing support for data accuracy regarding onsite property financials (resident charges, payments, postings, ledger corrections, etc.).
• Verifies all appropriate documentation has been uploaded to the property management system.
• Completes trial balance, basic general ledger reconciliation, and bi-weekly pre-close reporting.
• Completes daily bank deposits and payment postings from all revenue sources promptly.
• Interacts as needed with OSM, Community Director, Community Manager, Portfolio Operations Directors, and Directors of Operations (if applicable), and consults, advises, and exchanges information.
• Completes Month Begin transactions and activities for First-of-the-Month Billing, FKNC/MAC upload, MIMO, SAR, Promotions/Demotions, and Exceptions (errors & warnings) report.
• Completes Month-End transactions and activities for the end-of-month requirements.
• Completes annual BAH and lease charge updates promptly.
• Runs various accounting reports on a daily, weekly, monthly, and quarterly basis.
• Upholds all company policies, goals, and values.
• Regularly reviews resident discrepancy reports to ensure actionable items are corrected in partnership with the site team.
• Reviews bank statement lines, reconcilable items, and reconciliation exceptions for assigned accounts or team members.
• Researches and coordinates corrections for reconciling items, unmatched transactions, ad hoc bank transactions, and posting differences.
• Ensures bank reconciliation support is properly documented, reviewed, and communicated to Accounting and Operations stakeholders when follow-up is required.
• Supports improvements to bank reconciliation workflows, including standard checklists, Yardi automation, exception tracking, and reporting consistency.

• High School Diploma or GED (or equivalent) required
• Bachelor's Degree in Business Administration, Property Management, Accounting, or other related discipline preferred
• 1-3 years previous accounting or property bookkeeping experience (or other applicable skills) required
• Previous experience with YARDI preferred
• Previous military housing (all branches) and/or conventional housing experience preferred
• Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Strong verbal and written communication skills.
• Ability to work effectively with employees at all levels of the organization, as well as working with the military community and the military command.
• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
• Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
• Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
• Demonstrates a high degree of professionalism and a strong work ethic, coupled with a sense of responsibility and integrity.
• Strong time management and organizational skills with attention to detail.
• Requires a reliable, self-motivated team player who pays close…