ADTRC Resource Coach
Job in
El Paso, El Paso County, Texas, 88568, USA
Listing for:
Project Amistad
Full Time
position
Listed on 2026-02-05
Job specializations:
-
Administrative/Clerical
Healthcare Administration, Business Administration, Business Management
Salary/Wage Range or Industry Benchmark: 38378 USD Yearly
USD
38378.00
YEAR
Job Description & How to Apply Below
Overview
Job Title:
ADTRC Resource Coach
Program:
Aging Disability Transportation Resource Center (ADTRC)
Supervisor: ADTRC Supervisor
Status:
Exempt
Pay: $38,378.95
The Aging Disability & Transportation Resource Center (ADTRC) Resource Coach reports to the ADTRC Supervisor and falls under the oversight of the ADTRC Program Manager. In this role, the Resource Coach acts as the primary point of contact for consumers, caregivers, and professionals, requiring a comprehensive understanding of social services agencies, particularly those related to aging adults, individuals with disabilities, and Veterans.
The Resource Coach will become acquainted with contract requirements, ensuring the completion of monthly reports, preparation and sending of billing invoices, and processing of accounts payable, while maintaining accurate financial records for audit purposes. Effective communication is essential, as the role involves handling telephone inquiries and assisting walk-in visitors at the ADTRC. Serving El Paso County and the surrounding counties within Region 10, the Resource Coach supports various department programs and must demonstrate excellent written and verbal communication skills.
Must have demonstrated experience working with Veterans and underserved populations in connecting them to community resources. Strong multitasking abilities, self-starter who takes initiative, learns quickly, and thrives in a fast-paced, dynamic environment with minimal supervision. Quarterly travel to rural counties is required, along with occasional travel to major cities for training sessions and professional conferences.
Responsibilities
Assessment and Coordination: Help consumers understand their long-term service needs and assist them in making informed decisions. Coordinate linking consumers to various service options, transportation, and financial management resources.Promotion and Counseling: Promote awareness of available community options, especially among underserved populations. Provide counseling and decision support to consumers and their families or caregivers.Agency Operations: Assist in developing protocols between agencies, coordinate training events, and accurately maintain client information in management systems and files.Client Satisfaction and Reporting: Conduct client satisfaction surveys, provide follow-up with clients, and assist in preparing department reports for various agencies.Customer Service and Administrative Support: Provide excellent customer service, assist clients in person and over the phone, handle inquiries and complaints, and provide administrative support such as correspondence and report preparation.Financial Management: Apply knowledge of account reconciliation practices, use Microsoft Excel, Outlook, and Word, submit check requests, maintain documentation for transactions, and assist with grant administration.Transaction Records: Keep accurate records of transactions and maintain documentation systematically to ensure availability for backup personnel.Accuracy and Audit Compliance: Ensure accuracy in service confirmation for programs, as detailed accuracy is crucial for audits.Cross-Training: Learn about different services offered through the ADTRC Department and serve as the main monitor for court-ordered visitation and exchange cases that may potentially require court testimony.Flexibility: Be willing to work weekends, and holidays, and remain flexible in completing other duties as assigned.Ability to Multi-task: Must be able to handle simultaneous tasks effectively and prioritize them as needed.Calls: Must be able to answer, screen, and respond to a high volume of calls efficiently.Qualifications
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions).
Knowledge of Eligibility Requirements: Understand eligibility criteria and enrollment processes for social service agencies such as Project Bravo, United Way, El Paso…
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