Sheriff's Office - Customer Relations Specialist

Acceptable Experience and Education

High school diploma or equivalent and two (2) years of office/customer service with one (1) year cashier experience; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

May require Deputy Clerk deputizing; may require AOP certification; may require or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.

Knowledge of cashiering and bookkeeping practices, policies, and procedures, customer service/public relations practice and procedures;
English usage, office methods, adding machines; computer; procedures and equipment including filing systems.

Skill/Ability to:
Learn the organization, procedures and operating details of the County department to which assigned; attention to detail and established deadlines; perform routine calculations to count currency, make change, and prepare daily cash reports; perform word processing and data entry; perform routine clerical work including maintenance of appropriate records and preparations of general reports; verify and cross check files and data;

maintain confidential records and reports; be tactful and diplomatic in dealing with the public, members and government officials; operate a personal computer and various software applications; conduct mathematical calculations, communicate effectively, both orally and in writing, establish and maintain cooperative and effective relationships with those contacted during the course of work.

Pass a background investigation. Depending on area of assignment: may require bilingual in Spanish; and typing speed of 45 words per minute. Each and every county position requires the following professional skills and abilities as key and necessary elements of performance:

• Demonstrate regular and reliable attendance;
• Work well with others and participate fully in a team oriented environment;
• Interface with other employees and customers in a courteous and respectful manner;
• Maintain strict confidentiality;
• Project positive support of their department and all county organizations at all times;
• Maintain and enhance the County’s commitment to customer service excellence

• Performs administrative and clerical tasks, performs data entry, may process billings; may receive payments; balances receipts with cash, credit cards, etc.; and processes mail;
• Establishes and maintains files and records;
• Serves as the initial point of phone, email, or personal contact for participants, outside agencies, other County departments and the general public concerning inquiries or complaints about a specific program and/or its services; researches information; make appropriate referrals for assistance;
• Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems pertaining to customers concerns;
• Ensures proper documentation is provided by the customer in order to process requests;
• Receives appropriate fees; ensures that all information on check(s) is in compliance with check acceptance policy; records all pertinent information in order to cross reference transaction with valid identification and receipts;
• Evaluates and ensures proper documentation;
• Is responsible for handling large amounts of money and balancing daily monies (cash, checks, and credit card transactions) to receipts at close out;
• Provides information to customers on all phases of service provided;
• Maintains confidentiality;
• Reports any equipment maintenance needs for appropriate action;
• Trains on processes;
• Ensures work stations are stocked with forms and necessary documents;
• Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations;
• Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts;
• Creates a high quality work culture through participation in and emphasis on training and mentoring to develop leadership, management, and technical skills in self and all employees, including safety related training and skills;
• Notarizes documents;
• Certifies documents;
• Provides informational material to news media and general public;
• Performs criminal searches for customers and agencies as required;
• Provides routine information and assistance pertaining to vehicle registration procedures, laws, rules and/or regulations; refers customers to appropriate source for complex problems or questions;
• Examines, processes and/or rejects applications related to registration, such as:
  Renewals, temporary permits, placards, plate/sticker replacements, Internet renewals, registration exchanges, machinery plates, etc.; duplicate receipts, motor vehicle inquiries, non-title trailers and process mail-in requests; to ensure…