County Clerk's Office - Customer Relations Specialist, Intermediate

Acceptable Experience and Education

High school diploma or equivalent and three (3) years of office/customer service experience, with two (2) years cashier experience.

High school diploma or equivalent and three (3) years of office/customer service experience, with two (2) years cashier experience. Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

May require Deputy Clerk deputizing; may require AOP certification. May require or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso. In order to access the County’s network and systems, a personal mobile smart device is required by the hire start date.

Performs administrative and clerical tasks, performs data entry; may receive payments; balances receipts with cash, credit cards, etc.; and processes mail;
Establishes and maintains files and records;
May serve as the initial point of phone, email, or personal contact for participants, outside agencies, other County departments and the general public concerning inquiries or complaints about a specific program and/or its services; researches information; makes appropriate referrals for assistance;
Gathers, organizes, and summarizes information for special projects; assists with preparing various routine and complex reports, tables, graphs and statistical summaries;
Receives appropriate fees; ensures that all information on check(s) is in compliance with check acceptance policy; records all pertinent information to cross reference transaction with valid identification and receipts;
Evaluates and ensures proper documentation;
Is responsible for handling large amounts of money and balancing daily monies (cash, checks, and credit card transactions) to receipts at close out;
Provides information to customers on all phases of service provided;
Maintains confidentiality;
Reports any equipment maintenance needs for appropriate action; and
Schedules document/record archive and disposal;
Notarizes documents;
May process billings;
Performs calendaring activities; plans, schedules and coordinates special events;
Orders and maintains supplies; keeps inventories;
Provides informational material to news media and general public;
Makes travel arrangements; prepares itineraries; approves travel items; processes and submits travel vouchers with corresponding receipt documentation for payment;
Arranges and schedules meetings; prepares and distributes meeting agendas; attends meetings and takes notes and/or minutes;
Processes and reviews purchase orders and invoices; authorizes payments up to specific limits; monitors spending and budget balances, encumbrances, transfers and appropriations;
Processes voter registrations; processes ballot requests; performs research on voters as required; performs criminal searches for customers and agencies as required;
Provides routine information and assistance pertaining to vehicle titles and registration procedures, laws, rules and/or registrations; refers customers to appropriate sources for complex problems or questions;
Researches and analyzes manuals, regulations and laws to ensure compliance with established procedures and resolves problems pertaining to vehicle titles and registration;
Examines, processes and/or rejects applications related to registration, such as renewals, temporary permits, placards, plate/sticker replacements, Internet renewals, registration exchanges, machinery plates, etc.; ensures compliance with departmental regulations and state registration laws;
Examines, processes and/or rejects applications for title transfers, involving Texas titles, out‑of‑state titles, salvage, corrected title requests, Title only, Registration Purposes Only (RPO), Military, web Dealer, Special Plates, Rights of Survivorship, Dealer applications, etc.; ensures compliance with departmental regulations and state titling laws;
Ensures proper identification, proof of financial liability and when applicable, a Vehicle Identification Report (VIR) are presented at time…