County Clerk's Office - Customer Relations Specialist

Job Summary

The Customer Relations Specialist, under general supervision, provides clerical, administrative, and cashier support to a specific County office or department, with greater work complexity than the Office Assistant classification.

• High school diploma or equivalent.
• At least 2 years of office/customer service experience, including 1 year of cashier experience; or an equivalent combination of experience and training.
• Valid driver’s license applicable to job responsibilities (applicable by date of hire).
• Personal mobile smart device required to access County network and systems.
• Background investigation clearance.
• Bilingual in Spanish and typing speed of 45 words per minute (depending on area of assignment).

• DCP (Deputy Clerk) deputizing may be required.
• AOP certification may be required.
• Valid driver’s license with acceptable driving record (County of El Paso).

• Perform administrative and clerical tasks and data entry; process billings and payments; balance receipts with cash and credit cards; process mail.
• Establish and maintain files and records.
• Serve as the initial point of contact for participants, outside agencies, other County departments, and the public regarding inquiries or complaints about a program.
• Research information, make referrals, and resolve customer concerns.
• Ensure proper documentation for processing requests.
• Receive and verify fees, check acceptance, and record transaction details.
• Handle large amounts of money and balance daily cash, checks, and credit‑card transactions.
• Provide customer information on all phases of service.
• Maintain confidentiality and report maintenance needs.
• Train on processes and keep workstations stocked with forms and documents.
• Generate reports as required.

• Notarize and certify documents.
• Conduct criminal searches as required.
• Provide routine information on vehicle registration procedures and related services.
• Process renewal, temporary permits, placards, and other registration applications.
• Verify identification and financial liability; process Vehicle Identification Reports.
• Operate the Registration and Title System terminal.
• Attend required classes and seminars on new laws and rules.
• Maintain compliance with state and internal regulations.
• Apply regulated fees, route documents to courts, conduct inventory, and release dockets.
• Provide inmate account information, balances, and release funds.
• Travel to satellite branches if required and work beyond normal hours when necessary.

• Substitute during temporary absences to maintain operations.
• Commit to excellent customer service and teamwork.
• Promote a high‑quality work culture through training and mentoring.
• Perform other related duties as assigned.
• Maintain a safe and healthy workplace environment.
• Participate in the Emergency Response System and receive relevant training.

Knowledge of cashiering and bookkeeping practices; customer service and public relations procedures;
English usage; office methods; and filing systems.

Ability to learn organizational procedures, maintain confidentiality, perform calculations, operate a personal computer, conduct mathematical computations, communicate effectively, and work cooperatively with others.

Professional skills and abilities:

• Regular attendance.
• Team collaboration.
• Courteous customer interaction.
• Strict confidentiality.
• Positive support of the county’s mission.
• Commitment to customer service excellence.

• 16 holidays per year.
• Vacation: 10–20 days based on years of service; accrues biweekly after 6 months.
• Sick leave: 15 days per year; accrues biweekly after 3 months.
• Military Leave: 15 days paid per fiscal year.
• Bereavement Leave: 3 days for immediate family; 4 hours for other family/friends.
• Medical, dental, vision, and life insurance (basic $10,000). Supplemental coverage available.
• Retirement benefits under Texas County and District Retirement Fund (TCDRS); 7% employee contribution with 250% county match.
• Deferred compensation via 457 program (optional).
• Long‑term disability: 60% income for >90 days.
• Short‑term disability: 60% income for