Sheriff's Office - Customer Relations Specialist

Job Title

Customer Relations Specialist

Acceptable Experience and Education High school diploma or equivalent and two (2) years of office/customer service with one (1) year cashier experience;
Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Certificates and Licenses Required Depending on area of assignment):
May require Deputy Clerk deputizing; may require AOP certification;
May require or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.

Minimum Requirements:

Knowledge of: cashiering and bookkeeping practices, policies, and procedures, customer service/public relations practice and procedures;
English usage, office methods, adding machines; computer; procedures and equipment including filing systems. Skill/Ability to:
Learn the organization, procedures and operating details of the County department to which assigned; attention to detail and established deadlines; perform routine calculations to count currency, make change, and prepare daily cash reports; perform word processing and data entry; perform routine clerical work including maintenance of appropriate records and preparations of general reports; verify and cross check files and data;

maintain confidential records and reports; be tactful and diplomatic in dealing with the public, members and government officials; operate a personal computer and various software applications; conduct mathematical calculations, communicate effectively, both orally and in writing, establish and maintain cooperative and effective relationships with those contacted during the course of work. Pass a background investigation. Depending on area of assignment: may require bilingual in Spanish;

and typing speed of 45 words per minute. Each and every county position requires the following professional skills and abilities as key and necessary elements of performance:

• Demonstrate regular and reliable attendance;
• Work well with others and participate fully in a team oriented environment;
• Interface with other employees and customers in a courteous and respectful manner;
• Maintain strict confidentiality;
• Project positive support of their department and all county organizations at all times; and,
• Maintain and enhance the County's commitment to customer service excellence

Essential Duties Performs administrative and clerical tasks, performs data entry, may process billings; may receive payments; balances receipts with cash, credit cards, etc.; and processes mail;
Establishes and maintains files and records;
Serves as the initial point of phone, email, or personal contact for participants, outside agencies, other County departments and the general public concerning inquiries or complaints about a specific program and/or its services; researches information; make appropriate referrals for assistance;
Researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems pertaining to customers concerns;
Ensures proper documentation is provided by the customer in order to process requests;
Receives appropriate fees; ensures that all information on check(s) is in compliance with check acceptance policy; records all pertinent information in order to cross reference transaction with valid identification and receipts;
Evaluates and ensures proper documentation;
Is responsible for handling large amounts of money and balancing daily monies (cash, checks, and credit card transactions) to receipts at close out;
Provides information to customers on all phases of service provided;
Maintains confidentiality;
Reports any equipment maintenance needs for appropriate action;
Trains on processes;
Ensures work stations are stocked with forms and necessary documents;
Substitutes, if assigned, during temporary absences by performing delegated duties sufficient to maintain continuity of normal operations;
Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and Creates a…