Benefit Counseling Coordinator (El Paso Office

Benefit Counseling Coordinator (El Paso Office)

Requisition : req
1432

Employment Type: Unclassified Regular Full-Time (URF)

Division: MEC El Paso RO

Compensation: $46,305., Annual Salary

Job Closing: 8/28/2026 at 11:59 PM (MDT)

Location: El Paso Regional Office
6611 Boeing Drive
El Paso, Texas, 79925
United States

In the Pension Services Division, we cultivate connection with our more than 2 million valued members by striving for excellence through counseling and administering benefits for retirees, active members, and employers. It is our goal to ensure our members have personalized service for pension benefits every day. Joining our fast-paced team you’ll have the opportunity to create meaningful experiences by learning the ins and outs of our business alongside a committed and collaborative community.

Through coaching and mentorship, you’ll gain the skills you need to achieve your career goals at TRS while earning member trust and making a positive impact in their lives.

• Coordinates the scheduling of visitor appointments with Benefit Counselors.
• Coordinates with Benefit Processing Department staff to ensure files and records are ready for scheduled office visit appointments
• Monitors counselor availability and assigns visitors to available counselors.
• Monitors email for high-priority inquiries/requests and provides timely and accurate responses.
• Maintains department appointment calendar utilizing scheduling software.
• Obtains member files and other required information and provides to the counselor for review prior to scheduled appointments, including requesting information from Benefit Processing as needed.

• Greets all visitors in the TRS El Paso Regional Office lobby and directs to appropriate TRS staff and/or meeting locations.
• Answers incoming calls to TRS’ main telephone line; appropriately directs calls; provides basic information regarding TRS processes; and enters data necessary for Benefit Counselors to return member calls.
• Works in coordinator with security staff to ensure appropriate visitor check-in procedures.
• Assists Benefit Counselors with scheduled appointments and walk-ins by providing and collecting any necessary documentation or basic information prior to meeting with counselor.

• Maintains a detailed schedule of meeting/presentation dates, cities, venues and assigned counselors.
• Identifies available meeting rooms and coordinates room set up for in-house meetings, including reserving required supplies and equipment.
• Assists with preparing travel itineraries for Benefit Counselors.
• Maintains and updates department travel spreadsheets and staff calendars.
• Assists with preparing travel itineraries for Benefits Counselors.
• Assists in coordinating with school districts, higher education, and other agencies, primarily via telephone and email, to arrange appointments and regional benefit meetings, and informs appropriate staff.

• Provides general office administrative support, including but not limited to composing and/or typing routine correspondence, work processing forms and other documents; timekeeping, sorting and distributing incoming and outgoing mail, copying, and maintaining files.
• Processes requests for personal identification numbers from TRS Members.
• Responds to routine telephone and in-person inquiries regarding basic TRS services.
• Notarizes documents for TRS members and staff.
• Provides back-up support and assistance to other Benefit Counseling administrative support staff.
• Assists other departments within Benefit Services with processing member request, such as but not limited to; returned mail, and updating demographic information.
• Maintains office supplies inventory and ensures operation of equipment.
• Maintains supply forms, brochures, and handbooks and ensures member meeting rooms remain stocked with these items.
• Maintains knowledge of records retention policies and assists Benefit Counseling operations to support annual records retention project.
• Maintains files, logs, and other record keeping systems.
• Participates on special projects and work groups as needed.

Performs related work as assigned.