County Clerk's Office - Customer Relations Specialist

Customer Relations Specialist

The Customer Relations Specialist under general supervision provides clerical, administrative, and/or cashier support to a specific County office or department. This designation is distinguished from the Office Assistant classification by greater work complexity and broader work activities.

Acceptable Experience and Education

High school diploma or equivalent and two (2) years of office/customer service with one (1) year cashier experience; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Certificates, Licenses, and other Requirements (Depending on area of assignment):

In order to access the County's network and systems, a personal mobile smart device is required by the hire start date. May require Deputy Clerk deputizing; may require AOP certification; may require or obtain by date of hire a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.

Essential Duties

Performs administrative and clerical tasks, performs data entry, may process billings; may receive payments; balances receipts with cash, credit cards, etc.; and processes mail; establishes and maintains files and records; serves as the initial point of phone, email, or personal contact for participants, outside agencies, other County departments and the general public concerning inquiries or complaints about a specific program and/or its services;

research information; make appropriate referrals for assistance; researches and analyzes manuals, regulations, and laws to ensure compliance with established procedures and resolves problems pertaining to customers concerns; ensures proper documentation is provided by the customer in order to process requests; receives appropriate fees; ensures that all information on check(s) is in compliance with check acceptance policy; records all pertinent information in order to cross reference transaction with valid identification and receipts;

evaluates and ensures proper documentation; is responsible for handling large amounts of money and balancing daily monies (cash, checks, and credit card transactions) to receipts at close out; provides information to customers on all phases of service provided; maintains confidentiality; reports any equipment maintenance needs for appropriate action; trains on processes; and ensures workstations are stocked with forms and necessary documents.

Depending on area assigned:

Notarizes documents; certifies documents; provides informational material to news media and general public; performs criminal searches for customers and agencies as required; provides routine information and assistance pertaining to vehicle registration procedures, laws, rules and/or regulations; refers customers to appropriate source for complex problems or questions; examines, processes and/or rejects applications related to registration, such as:
Renewals, temporary permits, placards, plate/sticker replacements, Internet renewals, registration exchanges, machinery plates, etc. In addition, duplicate receipts, motor vehicle inquiries, non-title trailers and process mail-in requests; to ensure compliance with departmental regulations and state registration laws; ensures proper identification, proof of financial liability, and when applicable, a Vehicle Identification Report (VIR) are presented at time of vehicle registration(s), as well as verifying each transaction thru the ARC system for delinquent fines;

processes registrations; operates Registration and Title System (RTS) terminal from the State Motor Vehicle Department's database to retrieve information and process motor vehicle related applications; required to attend in-house classes and seminars conducted by the County Tax Assessor Collector, Texas Department of Motor Vehicles and other agencies, regarding changes in the rules, laws, regulations and procedures; ensures information is correct on application and processes the application for customers;

verifies and processes e-file with fees under time restrictions; opens cases and prints copies of documents needed for the specific service providing; performs searches for arrests or warrants; issues agent numbers are issued in accordance with state regulations; files subpoenas; serves as liaison between the office and internal and external entities; schedules requests records requested by the public and ensures supporting documentation;

indexes documents recorded by the department; ensures compliance with state, internal and external agencies laws and regulations; applies regulated fees; requests, transfers, and checks out/in files and delivers to courts as required; conducts inventory of supplies and files; clears and releases dockets as directed; places restrictions on inmate accounts; provides inmates with balances on accounts; releases funds as appropriate; deals with foreign currency;

may be required to…