Senior Coordinator Operations

Position Information

Hiring Department
:
Housing and Residence Life

Reports To
:
Assistant Director

Job Location
:
On-site;
El Paso, TX

Posting End Date
:
Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours
: 40 hours per week, standard Monday
- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends

FLSA status
:
Exempt

Earliest Start Date
:
As soon as possible.

Salary
: $46,550 annually.

• Resume
• Cover Letter
• List of three references

Under limited supervision, this position supports the department’s initiatives to obtain and hold 100% occupancy. Supervised by the assistant director for operations, this position has strong customer service and administrative skills by using critical thinking and problem-solving skills.

• Housing Assignments & Occupancy Management
• Assist resident students with completing the housing contract.
• Provide support to students as they navigate the housing application.
• Assist with the resident assignment process, including student and family inquiries, self-selection, and administrative placement.
• Ensure students living on campus are registered as full-time students throughout the academic year.
• Collect and report “no-show” data to ensure an accurate account of occupancy.
• Participate in the planning and execution of Orange and Blue Day, Operation College Bound, New Student Orientation, tabling’s, presentations, tours and all other university recruitment efforts.
• Coordinate the Contracts Appeal Committee, Damage Appeals Committee, and Meal Plan Exemption Committee.
• Assist with the departmental planning and implementation of check-in and check-out processes.

• Manage the collection and return of all housing deposits.
• Post cancellation fees to the student housing account.
• Collaborate with the Finance and Administration staff to provide appropriate billing information for guests, including reconciliation of revenue, invoice generation, interdepartmental transfer requests, and access and familiarity with People Soft software for financial oversight
• Provide reports for the Assistant Director of Operations and Executive Director of Housing and Residence Life.
• Manage the meal plan process including compliance, uploads, troubleshooting, and refunds.
• Meet the needs of customers who are reserving meeting space in the department. Ensure proper room set-up and break-down for each scheduled usage.

• Be the front-line staff member providing customer service, guidance, and support to all camps, conferences, and individual guests through the application, contract, and billing processes.
• Maintain communication with guests regarding their stay. (Check-in, check-out, resources while they are on campus)
• Develop and maintain summer camps and conferences points of contact, while managing and updating camp rosters and portfolio records to support effective summer camp operations
• Manage linen inventory with the Maintenance Supervisor to ensure the required number of items are on hand for anticipated guests.
• Develop and implement satisfaction surveys for camps, conferences, and individual guests staying overnight on campus.
• Supervise Summer Conference Assistants (student staff).
• Collaborate with Parking and Transportation to ensure the needs of the department and guests (including camps and conferences) are met.
• Collaborate with the Assistant Director of Housing Facilities to ensure all spaces are appropriately cleaned and turned at the end of each stay and meeting space use.

• Manage the administrative needs of the residential community.
• Maintain…