Hospitality Training & Standards Coordinator

Job Summary:

JSX does not just move passengers from point A to point B, our customers arrive effortlessly and refreshed. The Hospitality Training & Standards Coordinator supports the Training & Standards Division of Hospitality by providing administrative support to the Director of Hospitality Training & Standards and serving as a key coordination partner across divisional priorities, projects, communications, and day-to-day operational needs. This role acts as both administrative support and a division right hand, helping keep Training & Standards initiatives organized, communicated effectively, and executed consistently across Hospitality.

The Coordinator supports T&S projects, ad-hoc requests, cross-functional coordination, and communication to different hospitality groups while helping maintain the elevated service and operational standards that define the JSX customer experience.

• Provide administrative support to the Director of Hospitality Training & Standards and the Training & Standards Division, including scheduling, meeting coordination, agenda preparation, note-taking, follow-up tracking, and maintaining divisional trackers and documentation.
• Serve as a coordination partner and division right hand by helping organize priorities, track deadlines, prepare updates, and support follow-through on key T&S initiatives.
• Assist with Training & Standards projects, initiatives, rollout planning, and ad-hoc requests as needed.
• Support communication from Training & Standards to hospitality leaders, stations, frontline teams, and cross-functional partners, including briefs, recaps, updates, reminders, and project communications.
• Help coordinate divisional meetings, project reviews, working sessions, and follow-ups to ensure information is organized and action items are clearly captured.
• Assist in maintaining Training & Standards documentation, project plans, training support materials, communication calendars, SharePoint resources, trackers, and related records.
• Provide coordination and support across hospitality and T&S initiatives, including training launches, standards updates, operational readiness efforts, and cross-department projects.
• Assist with compiling information, identifying trends, preparing summaries, and organizing materials to support training, standards, communication, and operational decision-making.
• Maintain confidentiality and use sound judgment when supporting division priorities, leadership communications, sensitive information, and stakeholder follow-up.

This Is How We Fly Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world's most loved air carrier, providing superior results for all stakeholders. I display a positive attitude. For others, and for myself. I am an expert in my role. If I don’t know, I learn.

If I need help, I ask. I act with integrity every day. I never compromise on safety or security. I am adaptable. I don’t just expect challenges, I embrace them. I am engaged. Present. Tuned in. Listening, thinking, and contributing. I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.

Experience
- Undergraduate degree in Business, Hospitality Management, Communications, Organizational Development, or related field. Experience providing administrative, coordinator, or project support in a hospitality, customer service, operations, training, or standards-focused environment. Experience supporting leaders, teams, or cross-functional projects with calendars, documentation, tracking, communication, and follow-up.

Licenses & Certifications
- Must possess a valid…