Public Safety Shift Supervisor

Salary

$53,028.35 - $81,557.60 Annually

Various Locations within the City of El Paso, TX

Civil Service

FIRE COMMUNICATIONS

02/12/2026

2/17/2026 11:59 PM Mountain

Non-Exempt

• Education and Experience: A High School diploma, GED or higher and three (3) years of experience in public safety dispatching or call taking. Must successfully pass an audiogram, drug screen and stringent background investigation.
• Licenses and
  
  Certifications:
  
  American Heart Association CPR Health Provider (or equivalent);
  Basic First Aid;
  International Academy of Emergency Dispatch (IAED) certifications;
  Texas Crime Information Center (TCIC) certification;
  Texas Law Enforcement Telecommunications System (TLETS) certification;
  Priority Dispatch Pro-QA certification;
  Basic Telecommunicator and Crisis Communications certifications from the Texas Commission on Law Enforcement (TCOLE). All must be maintained throughout employment.
• Special Requirements: Must be a current U.S. citizen (per requirement of TCOLE licensure).

Under direction, oversee and assist with emergency and non‑emergency calls for service, radio activity and computer dispatch functions; supervise and integrate the activities and personnel of the emergency communications division on an assigned shift to ensure all calls for service are properly documented and appropriately handled in a timely manner.

Shift Management: Provide direction to and supervise communicators on an assigned shift. Assign, schedule, guide and monitor work; ensure adequate personnel are on duty. Review calls for quality assurance; review payroll and leave records; ensure accuracy of teletype transactions. Serve as liaison between communications management and line personnel. Appraise employee performance; provide training, motivation, conflict resolution, and advise supervisors of ongoing incidents.

Administrative Support: Monitor all communications systems, troubleshoot minor problems, notify technicians. Maintain security; ensure accuracy of information logs; initiate call‑outs for special units; liaise with other city departments and external agencies; alert and brief officials on major public service emergencies; investigate complaints regarding public safety communications operations.

Training: Identify training needs, develop and conduct training programs, including TCLEOSE telecommunicator and TCIC/NCIC certification. Prepare lesson plans and conduct teaching assignments for other public safety training programs.

Basic Life Insurance Coverage, optional Dental, Vision, Short Term Disability; optional Health Savings or Flexible Spending Accounts;
Employee Assistance Program;
Wellness Program;
Tuition Assistance Program.