Program Manager

Job Description

Program Manager

The Program Manager provides overall leadership, coordination, and management for assigned construction, inspection, quality, plan review, permit administration, and AHJ-support programs. This position is responsible for program execution, staffing, client interface, reporting, safety and quality alignment, commercial awareness, documentation control, and escalation management.

The Program Manager leads multidisciplinary teams and ensures assigned services are executed in accordance with approved scope, contractual requirements, applicable codes, client requirements, project procedures, and the authority structure established for the assignment.

• Provide overall leadership for assigned programs, projects, or service scopes.
• Serve as the primary interface between MSR-FSR, client representatives, authority representatives, design professionals, contractors, discipline leads, inspectors, and support personnel.
• Establish communication protocols, escalation paths, reporting expectations, meeting cadence, and project governance routines.
• Maintain alignment between scope, schedule, staffing, safety, quality, documentation, and commercial requirements.
• Promote a proactive, no-surprises approach to issue identification, risk management, and client communication.

• Oversee permit intake, completeness screening, plan review coordination, comment tracking, resubmittal management, and closeout of review records when included in the assigned scope.
• Coordinate with applicable authority representatives regarding approval boundaries, reserved authority items, code interpretations, permit issuance, inspection requirements, and final acceptance processes.
• Ensure plan review comments and technical feedback are clear, traceable, code-based, and routed through the approved workflow.
• Escalate life-safety, code compliance, authority-sensitive, or unresolved technical issues through the approved channels.

• Oversee field inspection execution across assigned disciplines, including civil, structural, architectural, mechanical, plumbing, electrical, instrumentation and controls, fire protection, fire alarm, low voltage, telecom, life safety, and specialty scopes as applicable.
• Ensure inspection activities are performed against approved drawings, specifications, permit conditions, applicable codes, standards, and project requirements.
• Support inspection readiness, hold-point management, deficiency tracking, reinspection coordination, final inspection tracking, and turnover readiness.
• Monitor inspection trends, failed or not-ready inspections, reinspection volume, deficiency aging, recurring issues, and schedule-critical risks.

• Lead mobilization, onboarding, staffing, performance management, resource forecasting, and demobilization for assigned personnel.
• Manage staffing levels based on authorized scope, inspection demand, plan review demand, schedule requirements, shift coverage, weekend coverage, and turnover priorities.
• Confirm assigned personnel have the required qualifications, ICC certifications, discipline licenses, State of Texas licenses where required, and project-specific training needed for their role.
• Coordinate substitutions, added resources, surge staffing, and resource gaps with operations leadership.

• Ensure controlled logs, trackers, dashboards, reports, inspection records, comment matrices, deficiency registers, reinspection logs, meeting minutes, and closeout records are maintained accurately.
• Review and issue routine reports covering schedule, staffing, inspection activity, review status, open risks, deficiencies, reinspection status, and commercial impacts.
• Maintain auditable and retrievable project records in accordance with client, authority, and company requirements.

• Support labor-hour tracking, cost visibility, staffing authorization, change management, and client-facing commercial summaries.
• Identify potential out-of-scope conditions, added shifts, extended duration, additional review packages, specialty inspections, or changes in project requirements.
• Reinforce MSR-FSR safety and quality expectations and ensure personnel complete required onboarding, safety training, site access, and project-specific requirements.
• Promote consistent execution, early issue identification, accurate documentation, and continuous improvement.

• Minimum 10 years of experience in construction management, inspection management, quality management, AHJ support, permit coordination, plan review coordination, or large-scale technical construction programs.
• Minimum 5 years of leadership experience managing multidisciplinary teams, discipline leads, inspectors, permit coordinators, document control personnel, technical reviewers, or field support…