Customs Operational Key Accounts Manager

Overview

As a Customs Operations Key Account Manager at Kuehne+Nagel, you will optimise logistics to keep our global supply chains running smoothly. Your work supports special and ordinary moments for people around the world—for example, ensuring a global product launch happens on time.

You will manage and grow strategic client relationships within the customs brokerage and trade sector. The role serves as the primary point of contact for key accounts, ensuring service excellence, contract compliance, and alignment with customer‑specific brokerage and trade requirements.

• Manage and strengthen long‑term client relationships; understand client goals and compliance needs.
• Oversee service delivery, ensuring timely and accurate customs clearance and adherence to SLAs/KPIs.
• Identify growth opportunities, support proposals, and drive upselling/cross‑selling within accounts.
• Coordinate with internal teams (operations, compliance, billing, IT) to ensure seamless execution.
• Prepare and deliver performance reports, dashboards, and business reviews.
• Support contract renewals, ensure regulatory compliance, and elevate risks when needed.
• Lead issue resolution for customs delays, documentation errors, and service disruptions.

• Bachelor’s degree in Business, International Business, Trade, or Supply Chain.
• 5+ years of experience in customs brokerage.
• 5+ years of proven experience in a similar role from the freight forwarding industry.
• Strong communication, problem‑solving, data analysis, and client management skills.
• Ability to travel up to 30% domestically.

We offer a competitive compensation package, medical/dental benefits, a 401(k) retirement plan, employee discounts, tuition reimbursement, excellent training programs, and a vibrant global work environment.

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment).

Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.