Operations Coordinator; Santa Teresa, NM

Why Northwest Lineman College?

As part of the Quanta Services family of operating companies, Northwest Lineman College (NLC) has been setting an exceptional standard of training for electric power lineman in all levels of trade experience since 1993.

Today, NLC is growing and expanding into new industries through Grid Training Corporation (dba Grid Solutions), delivering customized training and on‑demand craft labor needs for large infrastructure projects. We are an innovative, people‑focused employer that values safety and customer excellence. Our fast‑paced, fun, and challenging environment rewards drive, determination, and grit as we work to change lives through training.

• Medical, Dental & Vision coverage
• Long & Short‑Term Disability (100% paid by the company)
• Life Insurance
• 401k Retirement Plan with Match Options
• Paid Time Off (15 days first year, increases with tenure)
• 10 Paid Holidays
• Costco & Sam’s Club Memberships

The Operations Coordinator will help support the successful delivery of training programs by coordinating administrative, logistical, and customer‑facing activities across campus and remote environments. This role will serve as the primary point of contact for both NLC students and external customers, ensuring a seamless experience from enrollment through program completion. They will partner with internal teams to maintain accurate records, coordinate schedules, support events, and deliver high‑quality service while ensuring compliance with organizational and regulatory standards.

• FULL‑TIME, ON‑SITE POSITION BASED OUT OF SANTA TERESA, NM
• MUST RESIDE LOCALLY TO TRAINING LOCATION
• UP TO 10% TRAVEL REQUIRED WITH THIS ROLE

• Serve as the primary point of contact for trainees, customers, and visitors while delivering a high level of customer service and support throughout the training lifecycle.
• Coordinate enrollment, onboarding, and ongoing participation by ensuring all required documentation, records, and system entries are accurate and complete within timelines.
• Maintain and manage trainee and customer records, ensuring accuracy, completeness, and audit‑ready compliance with internal and external requirements.
• Support the planning and execution of events such as orientations, graduations, career events, trainings, and community engagement activities.
• Develop, maintain, and communicate training schedules across locations, including coordination of resources, travel, and logistics as needed.
• Partner with internal stakeholders to support program delivery, including tracking participation, progress, and completion metrics.
• Manage incoming requests, documentation, and communications, ensuring proper routing, follow‑up, and resolution.
• Coordinate distribution of materials, tools, and resources required for training and events.
• Provide general administrative and project support to leadership, including reporting, data tracking, and process improvement initiatives.

• High school diploma or GED
• Bachelor's degree in Business, Education, Communications, or a related field preferred OR an equivalent combination of education and relevant experience
• Minimum of 2 years of relevant experience in customer service and administrative duties

• Bilingual in English/ Spanish (spoken & written) preferred.
• Strong organizational and project coordination skills.
• Experience with scheduling and logistics coordination.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with student information systems (SIS), CRM systems, or similar platforms.
• Data entry and records management with high attention to detail.
• Ability to learn and adapt to new systems and technology.

$23.57 - $26.19 per hour, DOE + an outstanding benefits package

Visit lineman.edu/careers or click the apply button.