Member Team Lead

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines. Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage membership renewals; participate in sales and marketing events; complete and maintain marketing recaps and other required documentation; strive to meet membership goals and promote the value of Sam's Club products and services.
• Provide and ensure member service by acknowledging the member, identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support regarding self‑service technology, and assisting with transactions using registers or self‑checkout area. Ensure club pick‑up orders are filled.
• Oversee assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, managing availability of carts and flatbeds, assisting members with transporting items using cart retrieval equipment, and maintaining parking lot cleanliness.
• Complete accounting records, files, transactions, and other required documentation following accounting office procedures; provide funds for proper register operation; create and interpret financial analysis reports; assist with accounting‑related investigations; prepare daily deposits; prepare and oversee Cash Fund Transfers; investigate overages and shortages in cash register drawers and accounting office; maintain confidentiality and accuracy of financial and personal information.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners; analyze and apply information from multiple sources; monitor progress and results; identify and address improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity; explain, guide, and demonstrate how to apply these in executing business processes and practices; implement related action plans using the Open Door Policy; assist management with correcting ethical and compliance issues and problems.
• Lead and participate in teams by using and sharing resources, information, and tools; determine customer needs and business priorities; coordinate and execute work assignments; provide advice, feedback, and support to ensure timelines and work quality are achieved; model and help others adapt to change or new challenges.
• Respect the individual by embracing differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help attract the best talent; work as a team, build strong and trusting relationships; communicate with impact, energy, and positivity; strengthen the team by helping develop and mentor others;
  
  recognize others’ contributions and accomplishments.
• Act with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance; model the Walmart values to support and foster our culture; hold oneself and others accountable; support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
• Serve customers and members by delivering results while putting the customer first; make decisions based on reliable information; balance short and long‑term priorities and consider how own work impacts the team’s ability to…