Senior User Rep Supervisor; Flex

Senior User Rep Supervisor

The Senior User Rep Supervisor oversees activities that impact Global Brokerage operating regions. The role analyzes, designs, and implements transformational brokerage auto rating automation initiatives through project management and operational rollout. It identifies transformational changes, establishes goals, and provides visibility tools to ensure results are achieved. The position serves as a Brokerage Operations liaison in cross‑functional projects and may manage specialists and administrators.

• Provides subject matter expertise on cross‑functional projects to represent the Brokerage Network Operations.
• Confers with network partners to understand and outline current processes, developing operational strategic changes, processes, and procedures.
• Manages a team of professionals who perform analysis, design, requirements, testing, implementation, and support for automation enhancements.
• Supports brokerage projects to provide automation for operational improvement, supporting productivity, identifying benefits and impact, and mitigating risk.
• Examines customer concerns to design process improvements, reduce churn, support automation, and increase auto rating growth.
• Identifies key cross‑functional stakeholders to raise awareness and drive process improvements across the organization.
• Supports collaborative efforts across the organization to provide awareness of initiatives impacting brokerage operations.
• Submits documented project requests in conjunction with strategic initiatives and network programs to ensure issues are identified and solutions implemented.
• Sources and analyzes brokerage interdependent and related data for automation and transformation opportunities.
• Conducts root‑cause analysis to improve processes and enhance system automation.
• Supports operational controllership to establish a continuous improvement loop.
• Provides operational training and documentation supporting new or updated systematic functionality and operational process changes.

• Knowledge of Global Brokerage Operations.
• Knowledge of Brokerage Operating systems and auto rating processes.
• Demonstrated change control and quality assurance practices.
• Strong leadership and collaborative abilities.
• Ability to work in a team environment with cross‑functional partners.
• Problem‑solving skills.
• Bachelor's Degree (or internationally comparable degree).
• Customs Brokers License and/or Certified Customs Specialist (CCS).
• Experience in database development on standard DB platforms (e.g., SQL).
• Experience in developing analytics tools using Excel, Power BI, or Data Bricks.
• Experience with UPS Data Tools and Metrics (e.g., Tableau).
• Experience with TFS and creating user stories and testing related to transformation requests.
• Preparation of presentations and ongoing reporting.
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

• Employer will not sponsor visas for this position.
• Candidate needs to be located at El Paso, TX or Laredo, TX.
• Flex position.

Job Level: 77 – Supervisor
Job Grade: 20E

Working Hours:

Monday through Friday, 8:00 AM to 5:00 PM
Final date to receive applications:
July 23, 2026, 11:59 PM

Base pay ranges from $72,000/year to $133,500/year depending on geographic market. Hired applicants may be eligible for annual short‑term and/or long‑term incentive compensation programs. Benefits include medical, prescription drug, dental, vision, flexible spending, health savings, dependent care flexible spending, life insurance, disability income protection, employee assistance program, 401(k) retirement plan, paid vacation, paid holidays, personal time, paid sick and family and medical leave as required by law, and discounted employee stock purchase program.

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.