Vendor Compliance Analyst

Vendor Compliance Analyst

Customer Service, Helen of Troy – location:
El Paso, TX (Hybrid).

Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people’s lives everywhere, every day.

Look around your home, and you’ll find us everywhere—in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward‑thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

El Paso, TX – Hybrid (work 3 days onsite). Standard schedule: in‑office Tuesday through Thursday, remote on Monday and Friday. May be updated by management.

The Vendor Compliance Analyst is responsible for ensuring compliance with customer routing guides, shipping requirements, labeling standards, and transportation specifications while minimizing financial risk. Acts as a liaison between internal teams and customers to resolve compliance issues, drive corrective actions, and improve operational performance.

Utilizes data analysis, chargeback trends, and customer scorecards to identify risks and support continuous improvement. Partners cross‑functionally to implement customer requirements and leads the testing, validation, and deployment of new labels, label data, shipping documentation, and other compliance‑related changes. Provides training and guidance to internal stakeholders as needed to support compliance awareness, process adoption, and consistent execution of customer requirements.

• Review and summarize customer compliance requirements for applicable internal departments.
• Evaluate non‑standard customer requirements and determine compliance feasibility.
• Request, document, and maintain waivers for requirements that cannot be met by the company.
• Maintain organized compliance documentation and standardized team records.
• Submit and coordinate IT tickets for special customer setups, configurations, or system enhancements.
• Coordinate customer testing requirements, validate results, and approve successful implementations.
• Communicate compliance updates, testing timelines, and implementation status to internal stakeholders and customers.
• Review and research weekly non‑compliance chargeback reports received from Accounts Receivable.
• Validate, code, and process chargebacks for acceptance, denial, dispute, or claim submission.
• Research and investigate shipping, invoicing, pricing, labeling, routing, and documentation discrepancies to support chargeback resolution.
• Collaborate with internal teams to gather supporting documentation and substantiate chargeback disputes and denials.
• Retrieve, analyze, and maintain chargeback data from customer portals, reporting tools, dashboards, correspondence, and internal systems.
• Conduct trend analysis by customer, charge type, root cause, and operational area to identify corrective action opportunities and reduce future chargebacks.
• Prepare and distribute compliance performance reports, scorecards, trend analyses, and corrective action summaries on a daily, weekly, monthly, quarterly, and annual basis.
• Facilitate meetings with key stakeholders to review compliance performance, discuss findings, and establish corrective action plans.
• Monitor and track the effectiveness of corrective actions and continuous improvement initiatives.
• Communicate customer compliance requirements and routing guide expectations to cross‑functional teams, including Customer Service, Sales, EDI, Operations, Warehouse, and other business partners. Assist in researching, analyzing, and communicating scorecard performance results to support compliance improvements and corrective action initiatives.
• Collaborate with internal and external stakeholders to develop and implement compliance‑related process improvements, system changes, labeling updates, shipping documentation…