Vendor Compliance Analyst

Job Overview

The Vendor Compliance Analyst is responsible for ensuring compliance with customer routing guides, shipping requirements, labeling standards, and transportation specifications while minimizing financial risk. Acts as a liaison between internal teams and customers to resolve compliance issues, drive corrective actions, and improve operational performance.

• Liaise with internal and external teams to resolve compliance issues, drive corrective actions, and improve operational performance.
• Utilize data analysis, chargeback trends, and customer scorecards to identify risks and support continuous improvement.
• Partner cross‑functionally to test, validate, and deploy new labels, label data, and shipping documentation to meet customer specifications.
• Provide training and guidance on compliance practices to internal stakeholders.
• Review and summarize customer compliance requirements; evaluate non‑standard requests and secure waivers when necessary.
• Maintain detailed compliance documentation and coordinate IT tickets for system enhancements.
• Coordinate customer testing, validate results, and approve successful implementations.
• Review chargeback reports, validate, code, and process chargebacks, and investigate discrepancies.
• Analyze chargeback and performance data to identify corrective action opportunities.
• Prepare compliance performance reports, scorecards, and corrective action summaries on a daily, weekly, monthly, quarterly, and annual basis.
• Facilitate meetings with stakeholders to review performance and establish corrective action plans.

El Paso, TX – Hybrid (3 days onsite, 1‑2 days remote).

• High school diploma or general equivalency diploma.
• 3+ years of experience in root‑cause analysis.
• 3+ years of customer‑service experience.
• Authorized to work in the United States on a full‑time basis.

• Strong communication, organizational, and presentation skills.
• Working knowledge of OBIA, Oracle, and/or similar ERP systems with ability to interpret compliance‑related data.
• Ability to analyze compliance issues, identify underlying causes, and support corrective action development.

• Salary + bonus
• Health, dental, and vision coverage
• Paid holidays, paid parental leave, 401(k) with company match
• Basic life insurance, short‑term disability (STD), long‑term disability (LTD)
• Paid time off (PTO) and paid charitable leave
• Educational assistance

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at .