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Operations Leader & Coach — Client Operations
Job in
El Paso, El Paso County, Texas, 88568, USA
Listed on 2026-08-22
Listing for:
Teleperformance USA
Full Time
position Listed on 2026-08-22
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Teleperformance USA in El Paso, TX is seeking a seasoned team-lead to coach and manage an Escalations group responsible for delivering high-quality customer service and timely issue resolution. The role emphasizes coaching, performance improvement, and adherence to security and HR policies.
You will drive daily metrics, lead cross-functional discussions, and mentor agents on product knowledge and call handling.
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