Program Manager

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Category (For Job Seekers)

Program Mgmt/Customer Service

Location

Job Description

• Oversee - Monitor processes and activities. Call out non-conformance, issues, risks
• Delegate - Assigning responsibilities, including changing responsibility ownership from one person to another
• Manage - Focus on processes. Ensure processes are known and followed. Establish, monitor Stage Gates, and address failures
• Drive / Lead - Focus on people. Find, secure resources. Push individuals to action, execution. Ensure completion. Push others or do yourself
• SME - Subject Matter Expert

• Master a deep understanding of each managed Customer agreement, its terms and conditions and implications to the business, including how to protect Sanmina and how to maximize the financial results of the operation within the agreement
• Summarize key commercial terms and business needs such as volume, revenue and asset levels required to maintain or improve quoted margins
• Clearly differentiate “claimable” elements per contractual terms
  • Contractual obligations or changes to pricing assumptions
  • Productivity and performance effectiveness issues
• Manage all non-product billing requirements (transportation, customs, etc)
• Drive ongoing pricing negotiations
• Develop Quotes (for incremental work) and maintain (update) the customer price list
• Track actual financial performance against quote, including revenue, forecast vs actual, gross margin, OH absorption, assets/inventory, unamortized capital, volume (FC take rate) and so on. Assess profitability and risks, issues, gaps - “Mind the cash register”
• Identify any failures from SGS or Customer to comply with the terms of the agreement
• Alert Sr. Management of performance issues, significant upcoming changes and downward trends
• Drive quarterly Customer pricing reviews and seek management as needed help to close pricing negotiations
• Clearly identify pricing elements driven by market competitiveness. Work with the functional areas to identify risks, and avoid business losses due to uncompetitive pricing

• Drive PPV (Purchase Price Variance) data collection with Materials / Finance. Collect data, develop recap, comm to customer, drive reconciliation
• Manage and Drive the existing product price change process (Price Effectivity, Inventory Revaluation, etc.)
• Ensure supply chain functional area has sufficient and adequate information to calculate (EET) materials exposure and liabilities
• Identify and drive resolution of inventory related exposure (claimable or not claimable). Determine the nature of the issue (scrap, cycle counting, etc.)
• Drive Clear to Build (CTB) or Clear to Service KPIs and plan in function of forecast commit and preserve a healthy relation with inventory level (turns)
• Identify inventory valuation exposure and drive the associated customer claims
• Identify gaps and drive resolution for quoted vs actual MCPU gaps, MOH / Freight ratio

• Track historical demand accuracy performance
• Analyze and drive customer forecast accuracy issues (waterfall charts, etc)
• Provide demand estimation to the different functional areas to adequately plan and rightsize the operation (labor & infrastructure)
• Identify elements of demand behavior (patterns, cycles, seasonality) that represent an impact to current pricing
• Analyze and Drive customer forecast accuracy issues (waterfall charts, etc)
• Understand the product lead-time portfolio and its implications on the order process
• Manage the order / forecast supply - commit process
• Review backlog report to align Open Orders to Sales Order in Oracle. Resolve issues
• Order…