Universal Rep
Listed on 2026-03-01
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Customer Service/HelpDesk
Bilingual, Customer Service Rep
Overview Salary Range $17.77 - $22.21 Hourly Level Entry Position Type Part Time Job Shift Any Education Level High School Category Customer Service
Job Description
The Universal Experience Representative (UER) is a customer service role focused on helping members with everyday banking needs-such as opening accounts, handling transactions, and providing financial education-either in person or virtually. UERs build strong relationships, act as trusted advisors, and recommend solutions that save members time and money. This position offers a clear growth path from entry-level (learning basics) to advanced levels (certified financial counselor and team leader), requiring excellent communication, problem-solving skills, and a commitment to delivering exceptional service while following policies and procedures.
JobQualifications
EDUCATION/CERTIFICATION:
High School diploma or equivalent.
EXPERIENCE REQUIRED:
One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required.
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