Client Onboarding Specialist - Time & Labor

Client Onboarding Specialist

ADP is hiring a Client Onboarding Specialist
. As a Client Onboarding Specialist
, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long‑term success with ADP. You'll make an immediate impact once ADP's services are delivered on the day‑to‑day lives of your clients' employees – from paychecks to health benefits and beyond.

• Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. Through your expertise and relationship‑building, you'll help clients develop the skills and confidence to use our products with ease.
• Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi‑Task & Communicate. You will work on multiple time‑sensitive follow‑ups/projects at the same time. You will share essential information with clients and internal teams.
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
• Answer calls from the queue and follow up on open items to ensure clients' needs are met and they are comfortable using our products and services.

To thrive in this role, you must be comfortable working in a metrics‑driven call center environment as part of a structured day. You should build rapport, establish trust, and shine with professionalism. Over the phone and in writing, your communication style is clear and easy for clients to understand and act on. Your client satisfaction scores should make you proud.

• Prior experience is not required; we will train you to be successful.
• You can work overtime hours during peak seasons.

• Belong. Join one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Be your healthiest. Best‑in‑class benefits start on Day 1 because healthy associates are happy associates.
• Focus on your mental health and well‑being. We provide exceptional service to our clients, and none of that happens without each of us caring for ourselves and being there for one another.
• Give back and generate a lasting, positive impact upon the communities in which we work and live.
• Pay it forward. Company‑paid time off for volunteering for causes you care about.

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.