Customer Service Agent

American Airlines is looking for a part‑time Customer Service Agent at ElPaso International Airport (ELP). This is a front‑line role where you’ll be the person travelers remember — for better or worse — and our goal is to keep them with a good impression.

• Issue, reissue, or refund tickets
• Book and confirm reservations
• Rebook passengers when flights are oversold or operations go sideways
• Check passengers in, assign seats, and handle upgrades
• Arrange hotel rooms, meal vouchers, and ground transportation when things are delayed
• Board flights: scan passes, check carry‑ons, verify exit‑row requirements
• Operate jetways to get people on and off the plane safely
• Make gate announcements that people can actually hear and understand
• Handle baggage at ticket counters and resolution centers
• Help passengers use self‑service kiosks
• Assist special‑needs passengers, unaccompanied minors, and anyone who needs extra help
• Respond to security or emergency situations as part of the team
• Assist international passengers through customs, handle air‑to‑ground communication, or support tower functions (when applicable)

• High school diploma, GED, or international equivalent
• Valid driver's license (if required by local authorities)
• Ability to pass FAA criminal background checks for airport security access
• Ability to secure airport authority and/or US Customs security badges
• Clean pre‑employment drug screen and comprehensive background check
• Legal authorization to work in the US
• Bilingual skills in Spanish are encouraged (not required for ElPaso but desirable)

• Working knowledge of Sabre or another Passenger Service System
• Previous face‑to‑face customer service experience
• Comfort working in a fast‑paced environment

• Starting pay is $19.64 per hour
• Travel perks — you, your family, and your friends fly on our global network (365 destinations, 6,800+ daily flights)
• Health benefits starting day one (medical, dental, vision, virtual visits, flexible spending accounts)
• Wellness programs with tools and support to keep you feeling your best
• 401(k) available upon hire; employer contributions kick in after one year depending on workgroup
• Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Reliable, on‑site attendance is required, including mandatory overtime when operations call for it. Uniforms will be provided, and you must follow DOT/FAA/TSA regulations and complete ongoing training.