Customer Service Representative

## Customer Service Representative Apply locations:
US Site TX El Paso Armourtime type:
Full time posted on:
Posted 2 Days Agotime left to apply:
End Date:
June 19, 2026 (28 days left to apply) job requisition :
JR101193

Pay Rate $15/hr
*
* Who we are:

** At Inte Logix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at Inte Logix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.

Together, we can make a difference.
** What’s the Role About?
** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
* Are you energetic, enthusiastic with an engaging personality?
* Are you driven to deliver effective results while providing excellent customer service?
* Do you have extraordinary communication skills?
** What’s in it for YOU?
*** Paid Training
* Medical, Dental, and Vision Insurance
* Paid Time Off
* Employee Discounts
* Full-time, non-seasonal
* Career Advancement
*
* Who we are:

** At Inte Logix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at Inte Logix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.

Together, we can make a difference.
** What’s the Role About?
** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
* Are you energetic, enthusiastic with an engaging personality?
* Are you driven to deliver effective results while providing excellent customer service?
* Do you have extraordinary communication skills?
** What’s in it for YOU?
*** Paid Training
* Medical, Dental, and Vision Insurance
* Paid Time Off
* Full-time, non-seasonal
* Career Advancement
** Responsibilities:
*** Assist users with test scheduling, rescheduling, and general exam coordination
* Provide real-time troubleshooting for login issues, system access, and platform errors
* Ask probing questions to determine the root cause of the issue
* Clearly communicate technical information and troubleshooting steps to customers with varying levels of technical understanding
* Maintain accurate records of customer interactions, problem resolutions, and follow-up actions in the call log database
* Exercise patience, empathy, and active listening skills to understand and address customer needs and concerns
* Escalate complex issues to senior support staff or technical teams as needed
* Adhere to call center procedures, scripts, and quality standards
** What We Look for in a Candidate:
*** 18 years of age or older with a High School Diploma or GED
* Tech-savvy with the ability to navigate multiple windows and tabs while delivering top-tier   customer support over the phone
* Typing proficiency of 35 WPM with accuracy
* Minimum 1 year of customer service experience required; 2 years of call center experience preferred
* Excellent attendance, ensuring you're there when our customers need you
* Solid understanding of computer hardware, software, operating systems, and basic networking principles. Ability to troubleshoot common computer-related issues.
* Ability to analyze customer issues, identify root causes, and determine appropriate solutions.
* Proven ability to apply logic and reasoning to resolve complex customer problems.
* Excellent phone etiquette and verbal communication skills with the ability to articulate technical information clearly and concisely
* Ability to compose professional and grammatically correct email responses, both internally and externally as needed
* Demonstrated ability to actively listen to customer concerns and gather relevant information
* A genuine ability to empathize with customers and handle challenging conversations with poise and professionalism
* A strong commitment to providing outstanding customer service and exceeding customer expectations
** All job offers are contingent upon:
*** Completion of drug screen
* Completion of background check
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