Customer Care Representative; Telecom El paso TX

Overview

Job Summary:

We are hiring a Customer Service Representative to support customers with their accounts, billing inquiries, and service requests. This role is focused on delivering a positive customer experience from onboarding through ongoing support.

• Handle customer interactions via phone, email, and chat
• Assist with billing inquiries, payments, and account updates
• Resolve customer issues and provide follow-up support
• Process account changes and cancellations
• Coordinate with internal teams (Sales, Operations, Service Delivery)

• Customer service or call center experience
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Comfortable handling billing questions

• Telecom experience
• Billing or account support experience
• Bilingual (English/Spanish)

• High School Diploma

Join a growing telecom company and build your career in customer support.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.