Client Support Specialist II Talent

Overview

ADP is hiring a Client Support Specialist
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In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change — your #1 goal is to help clients who have between 50 - 999 employees.

Every day will be different because questions you receive will vary and so will the solutions you provide. Our top-ranked training will help set you up for success.

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for clients to understand and take action on. Client satisfaction scores should be a point of pride.

The environment values inclusion and collaboration.

• Be a Trusted Advisor and Problem Solver: use a broad perspective to resolve time-sensitive client issues and provide solutions; take initiative to seek answers and positive outcomes.
• Build Relationships: engage with clients via phone, email, and/or chat; strive to exceed client expectations while upholding integrity and ethical standards.
• Educate and Provide Recommendations: leverage product and service knowledge to help clients understand value; translate client input into recommendations for leaders on best practices and solutions.
• Organize: adhere to a daily schedule and manage a high volume of inbound calls; note that daily phone time may increase during peak seasons.

• 3 - 5 years of experience in a client service/customer service environment or systems integration environment.
• Ability to work overtime during peak seasons.
• A college degree is not required; acceptable alternatives include relevant experience as noted above or military experience.
• Bilingual – English/Spanish is a plus.

• Culture that values equity, inclusion, and belonging with opportunities to connect through employee resource groups.
• Agile, fast-paced environment with opportunities to grow and develop through ongoing training and mentorship.
• Comprehensive benefits starting Day 1 to support health and well-being.
• Commitment to giving back to communities and supporting volunteerism.

Diversity, Equity, Inclusion & Equal Employment Opportunity
: ADP is committed to an inclusive, diverse and equitable workplace and to providing equal employment opportunities regardless of protected characteristics. Hiring decisions are based on ADP’s operating needs, qualifications, experience, and job performance.