Senior Customer Service Represenatative

Shift & Schedule

40 hours per week (8 hours per day). Monday – Friday: 6 AM–9 PM MST;
Saturday – Sunday: 9 AM–2 PM MST. Flexibility required: must work a flexible 8‑hour shift within the operating hours to support business needs.

El Pasto, TX. Training will be onsite for the first 3–4 weeks Monday‑Friday 7 AM–3:30 PM MST. After training, work will shift to remote.

HCL services a wide variety of brands and services by bringing quality customer service to the experience of our target market. As a Customer Service Agent you will handle inbound and outbound calls, e‑mail, live chat, and social media monitoring (internal and external).

• Handle inbound and outbound calls, e‑mail, live chat, and social media monitoring.
• Provide account management, general queries, order placement, adverse event reporting, and other customer requests.
• Work independently and solve problems, demonstrate critical thinking, multitasking, and computer navigation skills.

• Previous call center experience preferred or strong customer service history.
• Self‑directed, able to work independently.
• Strong problem‑solving, critical thinking, and multitasking skills; comfortable navigating multiple computer programs and typing while talking.

• HS/GED
• Call center experience/knowledge
• Typing and computer navigation
• Social media knowledge
• Active listening and data entry

Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year; 10 paid holidays per year. Eligible for performance‑based bonuses subject to company policies.

Pay range: $13.50 – $14.00 per hour.

HCLTech is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.