Spanish​/English Bilingual Customer Service Representative, El Paso, TX

Job Description

Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure? If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in El Paso, TX. As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state‑of‑the‑art contact center while supporting a large federal government contract.

If you enjoy helping others, you will find this role to be both challenging and rewarding.

A day in the life of a Customer Service Representative:

• Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
• Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; gather and verify required information
• Attending telephone skills and program information training sessions; adhere to established levels of service
• Adhering to established customer service and documentation standards within required time frames
• Adhering to contact center scheduling, ensures telephone coverage during contact center hours of operation
• Performing clerical or administrative duties as assigned

As a well‑qualified candidate for this role, you must have:

• A high school diploma or G.E.D.
• 1 or more years of customer service or other telephone experience
• Experience working with fax machines, computer software, and telephone technology
• An ability and willingness to work and train onsite as required
• Ability and willingness to work any full‑time shift during our hours of operation (M‑F, 6 am - 8 pm CST)
• Access to high‑speed wired internet connection
• Access to a quiet work environment free from distractions
• An ability to pass a criminal background check, drug screening, and credit check
• An ability and willingness to work first 90 days without absences
• Ability to read, write, and speak Spanish and English fluently
• Texas residency within a reasonable driving distance (approximately 60 miles) of the facility to which you applied

• 1 or more years of call center experience (HIGHLY preferred)
• Demonstrated experience working with desktop/laptop setup and basic software installation
• Intermediate proficiency with web‑based browsers such as Google Chrome or MS Edge
• Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing
• An ability to work independently with limited supervision

• Hybrid
• Hours of operation: 6 am - 8 pm CST, M‑F (Schedule subject to change at any time)

• Competitive pay plus benefits
• A hybrid work environment with opportunities to work from the comfort of your own home
• An opportunity to support a large government contract that aids citizens and businesses alike

The likely hourly rate for this position is between $15.06 - $20.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

None
Telecommuting Options:
Hybrid

Work Location:

USA TX El Paso

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans