Farmers Insurance Customer Service

Job Description

Our Customer Service Representatives work directly with every client of our agency. They will ensure that our clients are well-informed about our products, made aware of the referral process, and given a smooth onboarding experience.

They will also be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.

All team members in our organization have the opportunity to go through our Employee Maturity Program and advance within our organization and take on leadership roles.

• Paid Time Off (PTO)
• Hands on Training
• Career Growth Opportunities
• Very competitive base salary (most competitive in the El Paso area)
• Business and Leadership Courses available
• Evenings Off
• Appreciation Lunches
• Weekly team meetings
• Team Building Events
• Home/Work Balance
• Holiday Pay
• Training/coaching provided

Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Cross-sell products such as Life insurance

Ask each customer for referrals and explain our referral program

Property & Casualty License preferred.

Must obtain Life and Health license within 90 days after joining our team. Licensing assistance is available.

Bilingual (English/Spanish) preferred

Insurance customer service experience is desired

Ability to build rapport with clients

Excellent communication skills: written, verbal, and listening

Clean background