Implementation Specialist I​/Client Onboarding

ADP is hiring Implementation Specialists for client onboarding. This is a hybrid position working 3 days in the office and 2 days at home each week.

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP’s industry‑leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP’s technologies, you will ensure your clients are set up for long‑term success with ADP. You will spend most of your day answering calls from the queue and following up on open items to ensure your clients’ needs are met and that they are comfortable using our products and services.

To thrive in this role, you must be comfortable working in a metrics‑driven call center environment as part of a structured day. You should build rapport, establish trust, and communicate clearly over the phone and in writing so that clients understand and act on your guidance. Your client satisfaction scores will reflect your performance.

• Onboard Clients. Create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use our products with ease.
• Implement ADP Technologies. Analyze existing systems, interface requirements, and business processes. Recommend and implement new processes, tools, and approaches for the ADP solution.
• Partner Internally. Collaborate with ADP associates in sales and customer service. Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi‑Task & Communicate. Handle multiple time‑sensitive follow‑ups and projects simultaneously. Share essential information with clients and internal teams.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls. Daily phone time may increase during peak seasons, such as year‑end close.

• Prior experience is not required; we will train you to be successful.
• Availability to work overtime hours during peak seasons.
• Bilingual in English and Spanish is a plus.

• Belong. Join one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Be your healthiest. Best‑in‑class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well‑being. We’re here to provide exceptional service to our clients, and that requires us to care for ourselves and support one another.
• Join a company committed to giving back. Generate a lasting, positive impact on the communities in which we work and live.
• Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about.

#LI‑Hybrid

$17.50 / hour

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.