Customer Service Representative

About the Role

Customer Service Representative opportunity at Ellsworth Adhesives. Reports to the Specialty Chemical Distribution (SCD) Division located in Germantown, WI. This role drives the customer experience by processing incoming transactional requests with urgency and accountability.

• Processes incoming requests via chat, phone, web, or CRM for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMAs) proficiently without regular assistance.
• Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping, and credit, to provide customer updates.
• Follows detailed contract review/audit guidelines on order entry.
• Executes customer sample requests and processes order updates and changes.

Competitive wage, bonus plan, and a comprehensive benefit package including Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off, Holidays, Wellness Program, Social Events, Community Involvement, and more.  for a summary of Employee Benefits.

• 3+ years of professional customer service experience.
• Bilingual in Spanish – highly preferred.
• High School diploma or equivalency required;
  Associate’s degree preferred.
• Proficiency in keyboarding skills – ability to type approximately 45+ words per minute.
• Experience with business tools such as SharePoint, MS Teams, and Windows Operating Systems.
• Basic to intermediate Excel skills preferred.
• Experience with ERP systems and CRM platforms such as Microsoft Dynamics preferred.
• Experience navigating and utilizing corporate websites and eCommerce platforms, including chat functionality, preferred.
• Consistently demonstrates approachability with team members and is team‑oriented.