Customer Service Representative | Mobile Billing Support; Bilingual Chat

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you enjoy using your communication and computer skills to help others? Can you keep pace with a high volume of work? Ready to join a dynamic, energetic team? If so, working in customer service as a Billing Chat Repair Representative at Spectrum may be right for you!

As a professional Billing Chat Agent in our Customer Operations business unit, you will use your computer, written communication, multi‑tasking, and problem‑solving skills to nurture and grow trusting customer relationships with every interaction. Every day, you’ll have the opportunity to make a positive difference for our subscribers and the company.

• Interacting with customers through our web-based chat platform
• Learning about our products and services to provide knowledgeable customer service
• Thoughtfully handling questions and concerns related to billing and payment questions, rate and fee inquiries, order processing, account updates, subscriber complaints, and more
• Representing a Fortune 100 company and being the written voice of Spectrum
• Taking pride in upholding positive relationships and creating best‑in‑class customer experiences

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office using computer information systems, resolving questions, and maintaining customer accounts. If you enjoy being on a computer and having variety in your work, you’ll thrive inside our customer‑centric environment.

• High school diploma or equivalent
• Ability to work a variety of schedules including nights, weekends, and holidays
• Ability to read, write, speak and understand English & Spanish

• 1+ year previous customer service experience; experience in cable or telecommunications call centers
• MS Office and personal computer skills
• Communication, dependability, multi‑tasking, typing, customer service
• Problem‑solving, critical thinking, attention to detail, resilient

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.