Member Advisor
Listed on 2026-06-22
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Customer Service/HelpDesk
Bilingual, HelpDesk/Support, Customer Service Rep, Call Center / Support
Overview
Salary Range: $17.77 - $22.21 Hourly
Position Type:
Full Time
Job Shift: Day
Education Level: High School
Category:
Customer Service
Assist members in a high-volume contact center via telephone and online channels such as public website, online banking platform, and mobile application. The MA responds and resolves member inquiries with a one call resolution while maintaining the highest level of member service. Identifies the member financial needs and makes appropriate referrals to other product specialists. Provides a professional and memorable member experience with every interaction.
Role models the Credit Union's Core Values. Meets or exceeds service expectations as reflected in their Voice of the Member survey scores. An MA may work on or offsite. Works under close supervision.
EDUCATION/CERTIFICATION:
High school diploma or equivalent.
EXPERIENCE
REQUIRED:
One (1) year of financial institution experience or two (2) years of call center experience or three (3) years of customer service experience for every year of financial institution experience required.
Learn moreFirst Light Federal Credit Union is an Equal Opportunity and Affinity Action employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, genetic information, or veteran status.
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