Customer Service Representative | Mobile Billing Support; Bilingual Chat

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

As a Billing Chat Repair Representative you will use your computer, written communication, multi‑tasking and problem‑solving skills to nurture and grow trusting customer relationships through a web‑based chat platform.

• Interact with customers via chat, addressing billing and payment questions, rate and fee inquiries, order processing, account updates, and subscriber complaints.
• Maintain and update customer accounts using company information systems.
• Provide knowledgeable customer service and act as the written voice of Spectrum.
• Resolve inquiries efficiently while upholding a positive customer experience.

• High school diploma or equivalent.
• Ability to work a variety of schedules, including nights, weekends, and holidays.
• Fluent in reading, writing, speaking, and understanding English and Spanish.
• Legally authorized to work in the U.S. without future sponsorship.

• 1+ year customer service experience, preferably in cable or telecommunications call centers.
• Proficiency with MS Office and personal computer skills.
• Strong communication, dependability, multi‑tasking, typing, and customer service skills.
• Problem‑solving, critical thinking, attention to detail, and resilience.

Charter Communications is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws and local ordinances.