Receptionist, Customer Service​/HelpDesk

Job Summary

The Receptionist will be responsible for interpreting company policies and employment law, recruiting, supporting, and developing talent. The ideal receptionist will have skills in auditing, compliance, and excellent coordination between all departments.

• High school diploma required.
• Proficiency with Microsoft Office:
  Word, Excel and Outlook.
• Effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives, and the community.
• Fluency in Spanish required.

• Meet and greet all new residents to the facility; explain and orient residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolve customer requests, questions and complaints; provide information to improve customer service.
• Serve as liaison between residents and other departments.
• Conduct inquiries on customer satisfaction; report information using recommended tools and forms.
• Identify, research and resolve customer concerns; report trends to the Quality Assurance Committee and follow up on customer inquiries not immediately resolved.
• Coordinate discharge planning with resident, family, rehab, nursing, and referrals to agencies.
• Arrange for consults for residents annually or as needed.
• Serve as a role model to foster superb customer service.
• Assist the center in ensuring adherence to federal and state regulations, including participating in the survey process and correcting deficiencies.
• Complete clerical work for administrative and facility personnel: open, deliver, and forward mail; transcribe materials; record appointments and meetings for administrative staff; file necessary documents.
• Answer telephone calls and direct callers to the correct station; refer to the nursing home directory to ascertain station number of persons requested; take messages for staff members; answer questions of callers according to nursing home policy; answer routine correspondence.
• Alert specified individuals and agencies in case of emergencies; assemble material for reports and questionnaires.
• Announce notifications over the public address system.
• Update resident directory, including resident names, room locations, and telephone extensions.
• Arrange for service of office equipment.
• Pass out and collect employment applications.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

White Acres Wellness and Rehab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.