Customer Service Representative

Trans Perfect Is More Than Just a Job…

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Location: 1015 Belvidere St, El Paso, TX 79912

• Full-time with Benefits:
  Award-winning benefits package, medical/dental, 401K, PTO, and much more!
• Superior Employee Engagement Program
• Career Advancements
• Paid Training

• Technology Troubleshooter – Explain cellular phones, billing, and other queries to customers. Assist with tasks such as changing a SIM card, downloading apps, and adding contacts.
• Answer inbound calls from customers ranging from billing to technical support.
• Provide clear and accurate information using a multitude of resources.
• Engage with the computer throughout the duration of each shift, performing data entry, look-ups, and related tasks.
• Maintain confidentiality and comply with PCI (Payment Card Industry) requirements, including paperless workspace, client information privacy, no cell‑phone use policy, and adherence to scripts and processes to meet local, state and federal wireless standards.

• High School Diploma or General Equivalency Diploma required; 18 years or older.
• Minimum one year of customer service, call center, or desktop application experience.
• Minimum one year of experience working with mobile phones, either in a technical support role or service capacity.
• Schedule flexibility.
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy.
• Computer skills – basic navigation and typing proficiency.
• Familiarity with communication tools such as Teams and Outlook.
• Time management.
• Ability to work with challenging customers and maintain a positive experience on each call.

Trans Perfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over‑the‑phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TPC offers services in over 170 languages and employs industry‑specialized interpreters screened for subject expertise. TPC is a division of Trans Perfect, the world’s largest privately held provider of language services and globalization management technology solutions.

Trans Perfect is a drug‑free workplace. Pre‑employment background check and drug screen is required.

Trans Perfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.