Call Center Associate
Job in
El Paso, El Paso County, Texas, 88568, USA
Listed on 2026-07-23
Listing for:
Burjline Builders
Full Time
position Listed on 2026-07-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
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Job Title: Call Centre Associate
Company: BTC Connect
Location: El Centro, California, United States
Employment Type: Full-Time
Salary: $21 - $35 USD per hour
Job OverviewBTC Connect is seeking a dedicated and professional Call Centre Associate to join our dynamic customer support team. As the first point of contact for our customers, you will play a crucial role in delivering an exceptional service experience. The ideal candidate is an excellent communicator with a passion for problem-solving and a commitment to customer satisfaction. This is a fantastic opportunity to develop your career within a supportive and forward-thinking organisation.
Responsibilities- Manage a high volume of inbound and outbound customer calls in a timely and professional manner.
- Identify and assess customers' needs to achieve satisfaction, providing accurate, valid, and complete information.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies to ensure a consistent and high-quality service.
- Collaborate with team members and other departments to resolve complex issues and improve the overall customer experience.
- Meet personal and team targets for quality, efficiency, and customer satisfaction.
- Proven experience in a customer service or call centre environment is essential.
- Exceptional verbal and written communication skills with a professional telephone manner.
- Strong active listening, problem-solving, and conflict-resolution abilities.
- Proficiency in using computers and navigating different software systems.
- Ability to multitask, prioritise, and manage time effectively in a fast-paced setting.
- A patient and empathetic attitude towards customers.
- A high school diploma or equivalent is required.
- A competitive hourly wage and a comprehensive benefits package.
- A thorough and supportive training programme to ensure your success.
- Clear opportunities for career progression and professional development within the company.
- A positive, collaborative, and engaging team environment.
Position Requirements
10+ Years
work experience
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