Customer Service Bilingual - Entry level - Full Time Job El Paso area,Texas USA,Customer Service/HelpDesk

Customer Service Representative (Bilingual) - Entry Level (Full time)

Location: 1200 Golden Key Circle Ste 327. El Paso, TX 79925

Pay: $10.00 – $13.00/hour

Hours: Monday-Friday. 9:00 am 5:30 pm. Half an hour lunch break.

Availability: May require working after hours during annual enrollment period (Sept-Jan).

About Us

We are a growing health insurance agency that has proudly served individuals, families, and businesses throughout Texas and New Mexico for over 10 years. Our mission is to help people understand and access healthcare coverage through education, guidance, and exceptional customer service.

Unlike high-pressure sales environments, we focus on building lasting relationships with our clients by providing accurate information, personalized support, and a positive customer experience. Our team is passionate about helping others while maintaining a professional, supportive, and collaborative work environment where employees have opportunities to grow and develop new skills.

Position Summary

The Client Services Specialist serves as one of the first points of contact for our clients and plays a critical role in creating a positive customer experience. We are seeking a dependable, bilingual Customer Service Representative who is passionate about helping others and providing outstanding customer support.

The ideal candidate is organized, patient, detail-oriented, and comfortable communicating with clients in both English and Spanish. Previous customer service, administrative, healthcare, insurance, or call center experience is preferred but not required. This role provides valuable experience in insurance operations. High-performing employees may have opportunities to advance into Client Services Management, Insurance Operations, Enrollment Support, and other leadership roles as the company grows.

Why

Join Our Team?

Every team member contributes to helping people access important healthcare services. We believe that accuracy, organization, and exceptional service make a meaningful difference in our clients' lives. As a Data Entry Clerk, your work will directly contribute to maintaining high-quality records and supporting a team dedicated to helping people access important healthcare services.

Key Responsibilities Customer Service & Client Support

Answer incoming phone calls professionally and courteously.

Assist clients by answering general questions and directing inquiries to the appropriate team member.

Provide support in both English and Spanish through phone, email, and in-person interactions.

Deliver a positive, respectful, and helpful experience to every client.

Maintain confidentiality and professionalism when handling sensitive client information.

Administrative Support

Accurately document client interactions, messages, and requests.

Schedule appointments and coordinate client follow-ups as needed.

Maintain organized electronic records and update client information in company systems.

Assist with data entry, filing, and other administrative tasks.

Monitor and respond to emails in a timely manner.

Organization & Operations

Utilize Microsoft Excel, email platforms, and internet-based tools to manage daily tasks.

Track pending requests and ensure timely completion of follow-up activities.

Support team members with special projects and operational needs.

Maintain accuracy and attention to detail while managing multiple priorities.

Qualifications

Required Qualifications

Fluent in English and Spanish (speaking, reading, and writing).
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Basic to intermediate computer proficiency, including Microsoft Office and internet applications.
Strong organizational skills and attention to detail.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Ability to work professionally with individuals from diverse backgrounds.
Must be able to pass a background check.
Reliable transportation and ability to work on-site.

Preferred Qualifications

Previous experience in customer service, reception, administrative support, healthcare, insurance, or a call center environment.
Experience working with Microsoft Excel,…