Airport Customer Experience Leader — Frontline Coach
Job in
El Paso, El Paso County, Texas, 88568, USA
Listed on 2026-07-31
Listing for:
American Airlines
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
American Airlines is seeking a Customer Service Manager for Airport Customer Experience at El Paso (ELP). This role leads the front-line team, drives operational excellence, and ensures a safe, efficient operation while delivering an elevated customer experience.
The position supports scheduling, coaching, and collaboration across departments to meet performance metrics. The ideal candidate will coach frontline staff, foster an inclusive culture, and maintain strong relationships with customers
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