Customer Service Representative | Technical Support

Customer Service Representative

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

BE PART OF THE CONNECTION

At Spectrum, we keep more than 31 million customers connected. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

• Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
• Representing a Fortune 100 company and being the voice of Spectrum
• Troubleshooting and resolving technical issues related to cable and video services
• Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
• Resolving TV inquiries while creating best-in-class customer experiences
• Working in an open, friendly environment with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment.

WHAT YOU'LL BRING TO SPECTRUM Required Qualifications

• Education:
  
  High school diploma or equivalent
• Schedule:
  
  Ability to work a variety of schedules including nights, weekends, and holidays
• Language:
  Ability to read, write, speak and understand English

Preferred Qualifications

• Experience:
  
  6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
• Technical
  
  Skills:
  
  MS Office, computer skills, typing
• Skills:
  
  Communication, organization, time management, multi-tasking, customer service
• Abilities:
  Dependable, professional, solution-oriented, results-driven, resilient

SPECTRUM CONNECTS YOU TO MORE

• Tools + Tech:
  Work with innovative, customer service technology and information systems
• Supportive Teams:
  Learn from managers and work with team-oriented colleagues who want you to grow and succeed
• Competitive Pay:
  Generous $20 per hour starting pay
• Dynamic Growth:
  The growth of our industry and evolving technology will power your career as you move up or around the company
• Learning Culture:
  We invest in your learning, and provide paid training and coaching to help you succeed
• Total Rewards:
  Our comprehensive benefits are among the best in the industry

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