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Merchant Retention & Success Specialist
Job in
El Paso, El Paso County, Texas, 88568, USA
Listed on 2026-08-22
Listing for:
SumUp
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Sum Up in El Paso, TX is looking for a Merchant Retention Specialist to manage relationships with merchants at risk of cancellation. Your goal will be to provide personalized solutions, rebuild trust, and enhance long-term success for small businesses.
The role includes handling inbound cancellation calls, conducting merchant trainings, and collaborating across teams to drive improvements. Ideal candidates will have 1-3 years of experience in customer retention, strong communication skills, and proficiency with CRM tools.
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