HCV Program Technician

Company located in downtown El Paso is looking for Customer Service Representatives.

• Must have excellent communication skills (verbal and written).
• Must be bilingual (Spanish/English), spoken and written.
• Direct work experience providing customer resolution involving calculations and technical assistance is highly preferred.
• Must have ability to communicate with customers and resolve complaints via phone, email, mail, or text.
• Must have a minimum of three years’ direct customer service experience.
• Must be able to maintain professionalism under pressure related to multiple demands, high work volume and fast-paced environment.
• Must have strong organizational, interpersonal, initiative, and good judgment.
• Must have the ability to evaluate data and maintain records in an organized manner.
• Must have the ability to analyze, review, and complete reports within specific deadlines.

• Greets customers warmly, ascertain their needs, and guide them to receive desired service.
• Interviews applicants to obtain and verify all sources of the family’s income and assets to determine eligibility and financial responsibility of the applicant and makes adjustments, as deemed necessary.
• Conducts briefing sessions to prospective applicants and participants.
• Issues participant requests for lease approval, prepares contract file and ensures all necessary forms are completed.
• Ensures that applicant files are up-to-date at all times.
• Ensures an executed contract and copy of the executed lease have been obtained, as well as any other necessary documentation, are in the participant’s file.
• Enters updated information for assigned waitlist interviews, as well as all other pertinent information, into internal database portal in an accurate and timely manner.
• Answers participant and owner/landlord inquiries in a timely manner and responds appropriately.
• Serves as a liaison between participants and owner/landlord and assists in bringing resolution for any issues that may arise between both parties.
• Compiles and tracks data to monitor special programs, including non-routine activities not conducted with regular vouchers.

Work Hours:

8:00am - 5:00pm (1 hour lunch).

$20/hr position could become full time with the company.