Client Services Associate

SPS Global is seeking a professional and service-driven Client Services Associate to support daily office, mail, shipping, and workplace operations. This role is ideal for someone who enjoys staying organized, working across different responsibilities, and providing exceptional service in a professional environment.

The Client Services Associate plays an important role in keeping workplace operations running smoothly while delivering prompt, courteous, and efficient service to both SPS and client employees.

The Client Services Associate supports a variety of office services functions, including inbound and outbound mail, shipping and receiving, package distribution, copy/print services, office supply management, hospitality support, and general workplace services.

The position also provides backup reception and concierge coverage as needed, making flexibility, professionalism, and a strong customer service mindset essential.

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership

Receive, sort, track, and distribute incoming mail and packages

Process outgoing mail and shipping transactions

Perform shipping and receiving duties and maintain appropriate chain-of-custody documentation

Notify employees of deliveries and respond to mail and package inquiries

Assist with copy/print requests and monitor multifunction devices (MFDs)

Replenish toner, paper, and other office supplies as needed

Submit work orders for equipment or workplace service requests

Stock and maintain pantry, kitchen, barista, conference, and meeting areas

Assist with meeting and conference room setups

Maintain clean, organized, and professional business service areas

Support light maintenance, workplace organization, and office moves as needed

Monitor supply inventory and replenish or order materials when necessary

Provide 5-star customer service to clients and employees

Provide reception or concierge coverage when needed

Build positive and professional relationships with customers and internal teams

Maintain professionalism and discretion when handling sensitive requests

Proactively assist with additional responsibilities during downtime

High School Diploma or equivalent

Strong customer service and communication skills

Excellent organizational and time-management abilities

Ability to manage multiple priorities in a fast-paced environment

Basic proficiency with Microsoft Office Suite and ability to learn new systems

Ability to work independently and collaboratively

Professional appearance, demeanor, and attitude

1+ years of experience in office services, mailroom operations, shipping and receiving, hospitality, or a related environment

Familiarity with shipping and receiving procedures

Working knowledge of multifunction devices (MFDs), copiers, printers, or similar office equipment

Attention to detail and accuracy

Organization and multitasking

Problem-solving and adaptability

Professionalism and reliability

Ability to work independently and take initiative

Team-oriented and collaborative approach

Ability to lift or move 40 lbs. or greater frequently

Ability to use a wheeled cart with a load capacity of up to 60 lbs.

Ability to walk, bend, kneel, stand, and sit for extended periods

Manual dexterity for operating office and mailroom equipment

Travel:
None or negligible

Career Growth: Opportunities to build skills across client services, workplace operations, mail services, and hospitality.

Learning & Development: A culture focused on continuous learning and professional development.

We Recognize Talent: Recognition programs designed to celebrate employee contributions and performance.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, EAP, Short-Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts, and Paid Time Off.

Note:

Benefit eligibility may vary based on position and scheduled hours. Please inquire with Human Resources for additional information.

Disclaimer:
This job description is not intended to contain a comprehensive listing of all duties and responsibilities. Responsibilities may change at any time based on business and…