Collections Clerk

Casa Finance is looking for a motivated, professional, and customer-oriented individual to join our team at La Casita!

• Manage delinquent customer accounts and conduct professional outreach regarding past-due vehicle payments.
• Maintain detailed and accurate account notes documenting customer interactions, payment commitments, and account activity.
• Assist customers with insurance verification, account questions, payment options, and account requirements.
• Clearly explain account balances, payment expectations, and available solutions while providing excellent customer service.
• Conduct collection outreach through telephone calls, text messages, and email.
• Work with customers to identify realistic payment solutions while meeting company collection goals.
• Follow company policies and applicable federal requirements when communicating with customers.
• Professionally handle difficult conversations, de-escalate customer concerns, and resolve account issues.

• Bilingual in English and Spanish.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask and stay organized.
• Professional, dependable, and motivated attitude.
• Ability to handle challenging conversations with patience and professionalism.
• Previous collections, finance, or customer service experience is a plus.

• Work hours will depend on the assigned schedule and business needs.
• Schedule availability and flexibility are preferred.

Location: Casa Ford
5815 Montana Ave, El Paso, Tx 79925
Company: Casa Finance

Casa Finance – We're looking for great people to grow with our team!