Supervisor- Student Orientation

Position: Supervisor- New Student Orientation
Provide administrative, office management, and training support to the new student orientation and transition programs department, including serving as a leader in providing information regarding the enrollment process, college resources, policies, procedures, and support services. In-person work on campus is an essential function of this position.welcome students to el paso community college (epcc), acquainting students with academic and campus support services, resources, and educational opportunities while adhering to federal, state, local, and institutional laws, regulations, and policies to comply with the family educational rights and privacy act (ferpa).

Responsible for developing, coordinating, and leading orientation sessions, campus tours, and student engagement activities on a one-to-one basis in small and large groups.

Serve as a knowledgeable resource of all epcc and new student orientation aspects. Address concerns, respond to student questions, and offer suggestions for student success. Serve as college ambassador in and out of the campus, promoting the college's values.

Coordinate logistics for event session set-up. Prepare equipment, prepare print materials and proof and edit content, and acquire student merchandise and packets. Develop and manage databases with student records and schedule information sessions. Serve as liaison for division departments regarding the student enrollment process, including recruitment, admissions, financial aid, testing, career services, and internal and external constituents.

Coordinate and supervise outreach endeavors by telephone, email, or text to all students attending orientation sessions. Create and share through social media platforms content to engage with current and potential students following college objectives, policies, and applicable laws.

Develop and implement specialized orientation training and workshops for office staff to include customer service, social engagement, college enrollment process, public speaking, presentation skills, soft skills, tour delivery, critical thinking, and college policies and regulations.

Assist in evaluating reports, decisions, and outcomes of department services in relation to established goals.  Recommend new approaches to improve student impact and efficiency of department and services provided.

Provide daily work direction, assignments, training, and supervision of assigned personnel, including orientation, training, performance evaluation, advising, and professional development.

Assist the office of student leadership and campus life when needed and perform other duties as assigned.

Required qualifications:

1.  Associate's degree and four (4) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities.

Note:

a copy of the transcript reflecting this required education must be submitted for consideration and reflect completed coursework and degrees conferred.  The candidate must be fully qualified for the position at the time of application.

2.  Ability to interpret and apply rules, regulations, policies and procedures.

3.  Working knowledge of family educational rights and privacy act (ferpa).

4.  Effective interpersonal and communication (oral and written) skills.

5.  Ability to establish and maintain effective working relationships and interact with students, staff, faculty, leadership, and general public.

6.  Experience managing, supervising, training, leading, and guiding personnel.

7.  Effective presentation skills and public speaking skills.

8.  Ability to effectively use organizational and planning skills with attention to detail and follow-through.

9.  Effective time-management and multi-tasking skills, and ability to manage multiple projects simultaneously.

10.  Experience developing and maintaining budgets within established constraints and make budget recommendations.

11.  Effective customer service, networking, outreach, and team building skills.

12.  Effective computer and database skills and knowledge of social media platforms (i.e., facebook, twitter, instagram, youtube).

Special conditions:

1.  This is a security-sensitive position as defined under the texas education code, section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the college's policies and procedures.

Individuals desiring consideration must complete and submit an epcc application for employment on-line by the announced deadline.

Copies of academic transcripts must be uploaded with the application. Current employees are also required to upload their transcripts with each submitted application; transcripts in personnel files cannot be accessed by evaluators for this purpose. Applications submitted without transcripts will not be considered. Only documents stating 'transcript' or 'unofficial transcript' will be accepted. Other documents…