Financial Aid Coordinator- Records Management, Training and Outreach; RMTO

Position: Financial Aid Coordinator- Records Management, Training and Outreach (RMTO)
Responsible for assisting the manager with administration, planning, and coordination of a designated program, department, or unit within the financial aid department. In-person work on campus is an essential function of this position.

Supervise the financial aid records management area ensuring compliance with federal, state, and institutional requirements. Responsible for overseeing imaging timelines and workflow processes of financial aid documents, to include training and resolving any imaging related issues.

Assist manager with daily work directions and assignments for staff. Work closely with the manager to ensure staff are knowledgeable and aware of new procedures, practices, and requirements. Oversee all web room activity.

Responsible for coordinating and maintaining all financial aid outreach activities and scheduling on campus and community events. Assign staff to outreach activities and conduct financial aid workshops. Update presentation material and coordinate events with other departments.

Evaluate department training needs by monitoring regulatory program changes and ensuring compliance with federal, state, and institutional requirements as well as strengthening customer service techniques. Provide training recommendations to the manager and the director. Assist in developing, scheduling, and delivering training to financial aid staff.

Responsible for maintaining departmental policies and procedures manual and updating it as needed based on changes in federal and state laws, rules, regulations, and internal processes.

Provide information and assistance to students or families in the completion of financial aid applications or processes. Assist with online processes as well as ensuring accuracy and completeness of any documentation submitted for processing.

Perform other duties as assigned.

Required qualifications:

1. Associate's degree and five (5) years of related experience or an equivalent combination of education and experience which demonstrates possession of the required knowledge, skills, and abilities.

Note:

a copy of the transcript reflecting this required education must be submitted for consideration and reflect completed coursework and degrees conferred.  The candidate must be fully qualified for the position at the time of application.

2. Ability to establish and maintain effective working relationships with staff and the public.

3. Proficient computer skills.

4. Ability to understand, analyze, and interpret policies and procedures.

5. Ability to have initiative and self-direction to perform all areas of responsibility.

6. Ability to work on multiple assignments simultaneously.

7. Ability to work independently, troubleshoot, and problem solve.

8. Experience supervising and managing personnel.

Special conditions:

1.  This is a security-sensitive position as defined under the texas education code, section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the college's policies and procedures.

Individuals desiring consideration must complete and submit an epcc application for employment on-line by the announced deadline.

Copies of academic transcripts must be uploaded with the application. Current employees are also required to upload their transcripts with each submitted application; transcripts in personnel files cannot be accessed by evaluators for this purpose. Applications submitted without transcripts will not be considered. Only documents stating 'transcript' or 'unofficial transcript' will be accepted. Other documents (degree audit, degree summary, program summary, etc.),

uploaded in lieu of transcripts will not be accepted.

If you are unable to attach your transcripts to your application, please mail your transcripts to el paso community college, employment services, p.o. Box 20500, el paso, tx 79998. Mailed documents must include the position title and posting number for this position vacancy.

A letter of application, resume, letters of recommendation, and other supporting documents are optional but highly encouraged and may be submitted on-line with the application form or forwarded to the human resources department at el paso community college, employment services, p.o. Box 20500, el paso, tx 79998.  Mailed documents must be received by the Final date to receive applications.  Documents received after the Final date to receive applications will not be accepted.

Copies of transcripts must reflect completed coursework and conferred degrees. All academic coursework and degrees must be from an accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation).

Transcripts issued in a language other than english must be accompanied by a full translation (word for word) by a current member of the national association of credential evaluation…